Field Support Engineer - Johannesburg Verfied

R 12 000 - 17 000 per month Johannesburg, Gauteng Johannesburg, Gauteng more than 14 days ago 27-11-2017 8:13:47 AM
28-12-2017 10:50:17 AM
One vacancy exists for the position of Field Support Engineer
Area: Woodmead
Salary: R12 000 – R17 000

The successful candidate will have at least 3-years desktop support experience in a corporate support desk environment and must be able to handle and resolve at minimum level 1 support issues. Key for this position is attitude. The company requires a young individual with a desire to grow and learn from senior engineers

REMUNERATION
Salary based upon qualifications,experience & skill level (approx. R12 000 to R17 000 CTC)
Medical aid (50% paid by company – included in CTC, 50% by employee)
Reimbursement for company travel
Overtime paid in the form of commission
Company provided laptop

QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE REQUIRED
At least a Matriculation certificate.
A+, N+ and\or equivalent Microsoft qualification on desktop OS.
Good knowledge of hardware components and hardware troubleshooting procedures (desktop)
Good knowledge of Microsoft desktop operating systems and desktop software
Working knowledge of all of the Microsoft Office applications such as Word, Excel, PowerPoint, and Access (installation and configuration)
At least three years desktop support experience in a corporate networked environment.

THE MAIN RESPONSIBILITIES OF THE JOB ARE:
Attending to remote queries, requests and installations that include (but is not limited) to:
Install, configure and support all Microsoft desktop operating systems
Install, configure and support all Microsoft and other application software (desktop)
General hardware installation and troubleshooting (desktop)
General troubleshooting on all IT related equipment
Respond to and resolve support calls at customer sites
Remote administration of workstations
Responding to monitoring system alerts
Resolve support calls via remote connection (desktop)
Complete desktop configuration documentation for client sites
Execute orders and follow up service and repairs with external suppliers
Identify possible risks or problems and escalate to senior engineer
Collect and deliver stock when required
Completing all admin work as requested