Fit Reservationist - Cape Town Verfied

R 10 000.00 + benefits per month Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 25-10-2016 4:02:13 PM
22-11-2016 4:02:13 PM
Large 4* hotel seeks an experience FIT Reservationist to join this busy department. Duties and responsibilities will include:To ensure all interaction with guests and agents is professional, warm, welcoming and personalised.Responds to communications from guests, agents and referral networks concerning reservations, whether it is telephonically, via email, or through online channels. · Creates and maintains reservations records - usually by date of arrival and prepares letters of confirmation and promptly processes any cancellations and modifications. · Monitor future room availability on the basis of reservations.Additional duties include preparing the list of expected arrivals for the front office, assisting in pre-arrangements of activities when required and processing future reservation deposits and payments.Familiar with room descriptions, location and layout.Efficient knowledge regarding all rates, special offers and any special agreements in place.Make new or amend existing reservations on Opera.Email properties to book additional activities, transfers & flights for guests.Read & respond to emails within 24 hours or less of receiving them.Answer telephonic queries in a courteous and professional manner.Must be a team player.Must be able to work under pressure.Requirements & Qualifications for this position :Candidates must be passionate, energetic and hardworking with strong communications skills, who can be supportive and add value to the reservations team. The right candidate needs to be confident working on Opera and build healthy relationships with agents, direct guests as well as co-workers.Please note that applicants are required to have a minimum of 2 years experience in a similar position and environment.

Recruiter: HotelJobs