FIT Travel Consultant - Durban Verfied

Salary Negotiable Durban, Kwazulu-Natal Durban, Kwazulu-Natal more than 14 days ago 09-03-2018 9:52:21 AM
03-04-2018 9:59:06 AM
A long standing Destination Management Company with a proud history of supplying quality inbound travel packages requires the experience of FIT Travel Consultants.
Reporting to the Department Manager you will be responsible for:
Providing quotations and the subsequent travel arrangements for their customers: providing expert, high quality advice, input, recommendations and solutions to their customers with a service excellence reputation and unique selling proposition (USP).
Duties:
• Thorough understanding of customers’ needs, requirements and the market they operate in
• Liaise regularly with customers
• Assist and resolve queries / complaints
• Advise Department Manager of any issues
• Adhere to identified work flow processes
• Provide prompt, high quality and professional service to customers
• Maintain profit margins as set out by the GM
• Ensure quote conversations are increased by following up with customers
• Resolve account queries
• Invoice timeously and send out statements monthly
• Maintain excellent internal and external relationships with both colleagues, suppliers and customers
Minimum Qualification:
• Grade 12 (essential)
• RelatedTravel & TourismQualification
Minimum Experience and Skills:
• Minimum3 years’ related Tourism background
• Solid geographical knowledge of South and Southern Africa
• Experienced in touring, travelling and selling South and Southern Africa
• Strong salesskills and the ability to demonstrate this
• Creative, out of the box thinker
• Effective Problem Solving
• Research, Analysis and Rationalisation
• Reservations Systems
• Change Management
• Time Management and Organisational
• Excellent Computer Skills–Microsoft Word, Excel, Outlook, • Strong verbal communication skills –a clear and confident speaking voice
• Excellent written and literacy skills – attentive, descriptive, professional and sales orientated
• Logistical planning skills to encourage sales, itinerary planning for their customers as the experts on South and Southern Africa
Personal Attributes:
• Believing and living the Company values
• Passionate about the tourism industry, the Company, customers and guests
• Self-motivated
• Have the initiative to both learn and source information, new concepts and innovative ideas / planning that will close the sale
• Provide high quality and professional services
• Strong team player
• Ability to cope with working in a high-paced environment
• Pays attention to detail
• Is career driven
• Ability to work well and accurately under pressure
• Smart, driven, likable, knowledgeable and lucky
Remuneration:
Market Related salary