FOH Anchor, Kurger Park

Salary:             Negotiable

Area:               Mpumalanga – Kruger National Park

Purpose

The Front of House Anchor fulfils the position of assistant lodge manager and Amukeri, according to the requirements of the leave cycle schedule. The handover received from the incumbent of the position prior to their departure and the handover provided on their return is a priority. The anchor is fully responsible for the requirements of the position in the absence of the incumbent. However, it is critical that the anchor act as a “care taker” when filling in, and that system or policy changes are not made in the absence of the incumbent.

This position is accountable to the Lodge Manager.

Scope

In broad terms the assistant lodge manager oversees the following key performance areas:

Management and training of the lodge staff in line with the Standard of Excellence

Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained 

Maintain the highest standards of housekeeping and maintenance and ensure that style and design is not eroded 

Effective financial management through the administration of orders and effective stock control

Effective communication and maintenance of lodge relations

As such the person filling this position should be:

A minimum of 4 year’s work experience – ideally 2 years as a trainee and  in a well-recognized five star hotel or world class lodge, as an assistant manager

Exceptional Food and Beverage knowledge

Financial management ability

A hardworking, co-operative manner

High standards of service excellence and a passion for the industry

Attention to detail

Exceptional English and a second language would be preferable

Good computer literacy

Excellent management ability and communication skills

A clear understanding of basic labour law and disciplinary procedures

A developmental approach to staff

Assertiveness, patience and good organizational skills

Understanding of housekeeping and maintenance procedures

An awareness of developments within the food and lodge industries, as well as international trends in hospitality

Standard Company Benefits:

Cost to Company Package

Provident Fund – Alexander Forbes

Medical Aid – Discovery Health

Live in

Meals provided

Uniform provided

Forward your application and include the following to:

Reference letters