Fraud Administrator - Cape Town Verfied

R 12000 per month Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 15-03-2018 12:52:50 PM
10-05-2018 12:52:50 PM
POSITION : Fraud Administrator
Salary:
Salary : R12 000 CTC P/M
Location : Cape Town Northern Suburbs

About the company:

A leading South African Financial Services business is looking to employ a Fraud Administrator to support the delivery of departmental fraud objectives through the management and administration of various fraud prevention activities.

Duties:
• Manage Inbound/Outbound calls
• Create fraud awareness both internally and with Customers and Merchants
• Fraud trend analysis
• Experience of delivery and good performance within areas of accountability (application of knowledge & skill)
• Problem solving
• Engage with relevant stakeholders during the investigation process, which include internal and external staff, management, as well as SAPS
• Making defined and discretionary decisions
• Prioritise daily, weekly and monthly tasks.
• Displays company values
• Manage fax/Email boxes
• Ensure service levels are adhered to
• General ad hoc duties

Requirements:
• 12 months call centre experience
• Grade 12/Matric Qualification
• Knowledge of Vision Plus, Alpha+ and Hot Logic essential
• Fraud experience advantageous
• MS Word and Excel experience

What to include:
• Detailed CV (Please include month and year employed)
• Reason for leaving last employ
• Current salary
• Required salary