To manage and oversee the Fraud department and to provide operational and best practice Fraud subject matter expertise

Key Accountabilities:

• Minimise Fraud losses in line with target range
• To ensure the Fraud Department performs according to operational plans and goals within the budget
• Ensure productivity is optimized through hands-on management of the team and introduction of best practices
• Update and maintain Fraud Knowledge Library
• Manage Fraud Prevention and Detection tools to ensure that rules and workflows are optimized and the maximum amount of fraud is prevented and detected
• Ensure administrative process are implemented and adhered to, to enable smooth running of department
• Provide strategic and best practice thought leadership within the Fraud environment to enhance operational competencies
• Compile and produce relevant reporting and analysis in order to maximise results
• Ensure that people are led and managed optimally and performance management applied consistently
• Coach and mentor staff in line with the company’s values

Leadership Attributes:

• Coaching & learning facilitation skills
• Ability to inspire & ignite optimistic, positive energy
• Ability to think & act systemically & strategically
• Confidence in Decision making
• Capacity to collaborate, integrate & facilitate teamwork
• Self-monitoring, personal management & self-discipline
• Learning agility & adaptability
• Patience, endurance & tenacity
• Business acumen
• Sense of personal accountability & internal locus of control
• Ability to lead from the front & peoples person 
• Solution-orientated
• Knowledge/Qualifications:
• Degree/Diploma in Commerce or Forensics will be advantageous
• Knowledge of crimes fraud, corruption and theft is essential
• Knowledge and experience in credit card fraud and fraud prevention and detection tools will be advantageous
• Skills:
• Excellent verbal, written and facilitation communication skills
• Ability to think & act systemically & strategically
• Capacity to collaborate, integrate & facilitate teamwork
• Self-monitoring, personal management & self-discipline
• Learning agility & adaptability
• Sense of personal accountability & internal locus of control
• Deadline driven
• Analytical with the ability to make good insightful decisions
• Ability to cultivate and sustain good working relationships
• Ability to influence appropriately
• Attention to detail
• Ability to work under pressure
• Planning, scheduling and organising skills
• Ability to think creatively & innovatively within area of accountability
• Solution-orientated
• Experience:
• 3 years management experience
• 5 years’ experience in fraud in the Financial Services sector preferred
• Card Scheme credit card fraud management experience preferred
• Fraud tool management experience preferred

Ref: JHB000031/BF