Fraud Operations Manager
Salary Negotiable
Not Specified
more than 14 days ago
15-02-2018 9:36:05 PM
10-05-2018 9:36:05 PM
To manage and oversee the Fraud department and to provide operational and best practice Fraud subject matter expertise
Key Accountabilities:
- Minimise Fraud losses in line with target range
- To ensure the Fraud Department performs according to operational plans and goals within the budget
- Ensure productivity is optimized through hands-on management of the team and introduction of best practices
- Update and maintain Fraud Knowledge Library
- Manage Fraud Prevention and Detection tools to ensure that rules and workflows are optimized and the maximum amount of fraud is prevented and detected
- Ensure administrative process are implemented and adhered to, to enable smooth running of department
- Provide strategic and best practice thought leadership within the Fraud environment to enhance operational competencies
- Compile and produce relevant reporting and analysis in order to maximise results
- Ensure that people are led and managed optimally and performance management applied consistently
- Coach and mentor staff in line with the company’s values
Leadership Attributes:
- Coaching & learning facilitation skills
- Ability to inspire & ignite optimistic, positive energy
- Ability to think & act systemically & strategically
- Confidence in Decision making
- Capacity to collaborate, integrate & facilitate teamwork
- Self-monitoring, personal management & self-discipline
- Learning agility & adaptability
- Patience, endurance & tenacity
- Business acumen
- Sense of personal accountability & internal locus of control
- Ability to lead from the front & peoples person
- Solution-orientated
- Knowledge/Qualifications:
- Degree/Diploma in Commerce or Forensics will be advantageous
- Knowledge of crimes fraud, corruption and theft is essential
- Knowledge and experience in credit card fraud and fraud prevention and detection tools will be advantageous
- Skills:
- Excellent verbal, written and facilitation communication skills
- Ability to think & act systemically & strategically
- Capacity to collaborate, integrate & facilitate teamwork
- Self-monitoring, personal management & self-discipline
- Learning agility & adaptability
- Sense of personal accountability & internal locus of control
- Deadline driven
- Analytical with the ability to make good insightful decisions
- Ability to cultivate and sustain good working relationships
- Ability to influence appropriately
- Attention to detail
- Ability to work under pressure
- Planning, scheduling and organising skills
- Ability to think creatively & innovatively within area of accountability
- Solution-orientated
- Experience:
- 3 years management experience
- 5 years’ experience in fraud in the Financial Services sector preferred
- Card Scheme credit card fraud management experience preferred
- Fraud tool management experience preferred
Ref: JHB000031/BF