Frauds Team Leader - Cape Town

JOB ROLE We are looking for a highly energetic, confident, motivated individual to manage a team of Fraud Agents in order to enable the company to meet and surpass its strategic objectives. The core purpose of this job is to manage the team so that performance and productivity is maximised. The leadership style that is required is a balanced approach of performance (service levels are met) and people (motivated, competent staff) to ensure that the staff are informed, competent and motivated. The individual must have a strong sense of responsibility, self-management and high ethics. Must be able to work under pressure. The successful candidate will report to the Group Fraud Manager and will be required to work shifts in line with the operational hours of other areas of the business (Mon – Sun). KPI’s - Timeously meeting disputes resolution targets; - Minimized disputes write offs to meet target range; - Reporting; - Team productivity; - Manage Internal and External Relationships. ATTRIBUTES: - Ability to think creatively & innovatively within area of accountability; - Solution-orientated; - Technical & functional knowledge; - Experience/evidence of delivery and good performance within areas of accountability (application of knowledge & skill); - Solid customer services skills and experience; Understanding of merchant environment REQUIREMENTS: - Minimum of 3 years Team leader experience – this is not a developmental role. - Minimum of 4 years in a Fraud/Dispute/Chargeback environment. - Customer service experience essential. Leadership exposure (training and diploma advantageous

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