Company Overview

GraphicMail specializes in online email and mobile marketing software in South Africa. It’s part of the US publicly traded SMTP Inc group.

A key focus for GraphicMail is the implementation and ongoing support of our group’s premier SaaS (Software as a Service) product, SharpSpring.

SharpSpring is a marketing automation technology product that empowers marketing agencies and their clients with tools to increase and optimize their marketing efforts by providing automated email marketing and customer relationship management tools. SharpSpring offers a complete and comprehensive solution to make our partners' businesses more successful by automating and streamlining their marketing processes.

We are looking for dynamic and motivated account managers to join our team in Bellville, Cape Town

Responsibilities / Essential Duties:

- Responsibilities will include, but are not limited to:

- Introducing and orienting customers to the software platform

- Helping customers setup the platform for their company

- Assisting customers in strategy, implementation, and sell-through related to use of the platform

- Performing joint demos with customers

- Maintaining and improving customer engagement with the platform

- Staying current on news, problems, and changes with the platform that could affect our customers

- Respond and resolve customer problems in a timely and courteous manner.


Required Skills / Knowledge: Applicant should be able to:

- Prioritize and solve complex issues

- Collaborate with other members of the team, from technical support to development

- Learn new software quickly

- Confidently sell a product

- Track and document the full length of the account management process

- Meet and exceed performance metrics as outlined by management regarding quantity of customers, average turnaround time for resolution
of issues, and customer satisfaction.

- Multi-task to manage constant requests for information and ensure proper follow through with each customer

- Communicate effectively, both verbally and in writing (with an emphasis on communication through email)

- Work with little supervision, must be a self-starter

Beneficial Experience

- You have a proven track record in account management

- You are familiar with online marketing, in general

- You can communicate well, with excellent English skills

- You have good computer and Internet skills

- You are creative and able to learn quickly and work independently

- You are a “workhorse” and can do several things simultaneously, while keeping a firm grip on priorities

- You are flexible and willing to work in an informal setting

- Tertiary education in Marketing/ Communications beneficial

- Providing a positive customer experience

- Managing customer accounts

- Selling to B2B audiences

- Teaching customers to use software platforms

- Responding to and resolving customer issues


English essential; French Mother-Tongue

Multi Language – beneficial

Marketing Automation experience – beneficial

Remuneration

Depending on experience and qualifications, starting at R13000 per month