French speaking Customer Service Host job – Market Related Salary – Cape Town, South Africa

An international hospitality company is looking for vibrant and energetic fluent French speakers to join their team of customer service hosts in Cape Town, South Africa. As a member of the team, your job will be to provide world class accommodation to international guests.

Key job responsibilities for this French speaking Customer Service Host in Cape Town, South Africa:
• Determines requirements by working with customers
• Answers inquiries by clarifying desired information; researching, locating and providing information
• Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Fulfils requests by clarifying desired information; completing transactions; forwarding requests Sells additional services if needed
• Maintains call center database by entering information
• Updates job knowledge by participating in educations opportunities
• Enhances the organization reputation by accepting opportunities to add value to job accomplishments

Key job requirements for this French speaking Customer Service Host in Cape Town, South Africa:
• French as a first language and fluency in written and spoken English is essential
• Tertiary qualification conducted in that first language or with that language as a major subject would be preferred
• Outgoing and energetic attitude
• Good listening skills with the ability to actively listen and engage with customers
• Familiar with basic programs such as Windows, Excel, Word, etc