A well-established company within the hospitality industry based in Stellenbosch is looking to employ a Front Desk Officer, who can assist the Front Office Management team to enhance the level of service and to uplift the service journey of the guest.

Main duties and responsibilities (but not limited to):
• Managing all activities related to the check in and out of Guests
• Attending to Guest requests, queries and complaints
• Processing all room moves according to prescribed procedures
• Handling cash and credit card transactions in a confidential manner
• Balancing the cash float issued and completing banking procedures
• Receiving and handling reservation enquiries and bookings in the absence of Reservations staff
• Handling incoming and outgoing calls and fulfil switchboard duties on a rotation basis
• Handling incoming and outgoing faxes

Requirements:
• High school diploma is required
• Qualification in Tourism or Hospitality or Customer Service
• 1 Year experience as a Receptionist or Front Desk
• Experience working in a 4* or 5* hospitality establishment
• Computer literate
• Working knowledge of Opera or Semper will be advantageous
• Customer focused
• Team player
• Communication skills
• Highly presentable
• Friendly and a keen attention to detail