The Front of House Manager is responsible for ensuring that the guests experience from arrival to departure is seamless in accordance with all policies and procedures set by OUR PRESTIGIOUS WORLD CLASS PROPERTY. I am in search of a graduate Hotel School student to fill this appointment as Front Of House Manager in this elite, boutique property in Sandton.His/her assistance includes leading and managing all sections of the Guest Relations Department in order to ensure the highest standards are kept in guest service and hotel cleanliness/maintenance standards.The Duty Manager monitors the Guest Relations employees to make sure all guests receive prompt and personal recognition. He/she takes care of the guest relations operation including handling guest arrival, departure and guest/information requests, room assignment and check-out procedures. He/she also need to be able to jump in and assist other departments if need be.KEY CHARACTER TRAITS NEEDED Friendly and outgoing personality Professional manner and attitude Natural warmth and friendliness Punctual HonestWell groomed Good communication skills Excellent telephone mannerism Self-discipline Helpful, adaptability and flexibility Attention to detail Excellent people skills Pro-Active and a team player Be alert and innovative Good basic computer and administration skills Takes responsibility for each given task The ability to liaise and work with various cultures and religionsMAIN DUTIES & RESPONSIBILTIESAble to carry out and complete all duties responsible for a Guest Relations Liaison & Night Audit Attend morning meetings when on shift Able to compile the roster Ensure Guest Relations Team are punctual Ensure that Guest Relations Team keeps a high standard of personal hygiene and appearance as per the Uniform Standard Keep a check on manning levels to maintain a balance of experience and language capabilities Motivates the Guest Relations Liaison’s to be consistently upbeat, friendly and outgoing Ensure that all guest queries are taken and processed in a speedy and efficient manner Ensures they adhere to the established policies and procedures. In particular greeting guests, problem solving and follow-up to guests’ requests and telephone etiquette Ensure that the Guest Relations, public areas and surrounds are always kept to the required standard of appearance as dictated by in accordance with company policies Encourage cross-training and cross-promotion of members of the Guest Relations Team and fellow colleagues who wish to join from other departments Reviews the Maintenance K-drive Log on a daily basis and ensures the Guest Services team are entering Maintenance Requests correctly and following up that the tasks are completed Maintain and improve standards in your areas of responsibility To take initiative in improving the department and implementing new procedures where applicable To ensure attention to detail in all tasks is given. Provide feedback to the said team member should something not be up to standard to allow change & growth of an individual Ensure all Guest Relations Liaison’s staff are trained on all aspects of our products and services Ordering of Guest Relations Liaison’s uniforms Able to correctly react and assist in an emergency situation ie: medical, fire or theftIf this sounds like an opportunity you are ready for, you have the experience, skills, drive and passion for hospitality and delivering world class service standards I would love to hear from you. Please forward your CV with a clear face photograph and details of three contactable references.