Front Office Manager Aa20213 - Mpumalanga Verfied

R 7000 per month Mpumalanga, Kwazulu-Natal Mpumalanga, Kwazulu-Natal more than 14 days ago 11-04-2014 4:01:33 PM
09-05-2014 4:01:33 PM
AA20213 - A busy large 4* Game Lodge situated in Mpumalanga seeks a Front Office Manager with the following qualifications: Grade 12 or equivalent. Tertiary Hospitality qualification an advantage. Fidelio / Opera trained. Computer Literate. Drivers Licence.Duties will include the following: Objective: To be the great first impression of Lodge on the phone as well as personally, having a neat clean and smart reception area , to exceed Guests expectations by delivering the highest standards of service in giving information taking booking giving quotation to any guest or organization. To be the “pivot” of all the departments relying information to the right person precisely and punctually.Key Responsibility’s: General: A commitment to a sense of urgency and immediacy; Able to communicate verbally – a good command of the English language; Demonstrate commitment to uncompromising standards of excellence; In all areas, for example, punctuality, self-discipline, uniform standards etc. to lead by example; Approach each guest in a confident and welcoming manner; Have the knowledge of the guests names in-house at any given time; Work as a team with all other departments in their endeavour to delight the guest; Demonstrate a willingness to “go the extra mile” to exceed guests expectations; Show respect for guests security and privacy at all times; Complete knowledge of computer excel words and booking system (Jade, Fidelio, Inn-keeper, Opera etc..) Take personal responsibility for meeting guests needs; Take personal responsibility for avoiding and preventing complaints. Communicate effectively internally and with guests to ensure clear communication at all times; Ensure requests are followed through to the guests satisfaction; Display a sense of resolve when solving problems; Attend staff meeting every morning and take minutes. Listen attentively and record orders accurately; Knowledge of relevant systems such as Opera on a managerial level as well as for reception and reservation!! Have a complete knowledge of the rates , the facilities and resources of the establishment and be available to satisfy guests requests; Represent the establishment in a positive manner at all times on and off duty;To complete all given tasks in a timely manner and to adhere to operational hours as needed;To keep “the reception “ clean welcome and smart looking for our Guests at anytime’s. To work with your check list and update it on a regular basis in order to cover all area before leaving your duty. To treat everybody as VIP (transfer company to be warmly greeted and offer a bottle of water etc…). To give an Introduction of the lodge clear and precise (game drive time /meal /no animal feeding etc..). Keep calm charming and collected what ever happen or been asked! Respect and follow your company rules and regulations.Administration: Reports / Forecast /Availability and Evidence of Action Plans / Up to Date Information / Minutes of Meetings / Shift Pre-Lists / Handovers/• Information is analyzed and problems are identified and addressed;• All information available is correctly recorded and maintained;• Guests payment and deposit are checked daily and verified prior submitting to ensure no discrepancies;• Cash on hand counted and balanced daily• Cash up done daily• Weekly reports and action plans are compiled for management planning;• Information is provided according to agreed formats and deadlines (having the minimum of payment done as the lodge)• Strong focus on handovers when on leave;• Maintain an accurate and updated Guest History records(e-mail to be comply with all guests and suppliers information on a excel spread sheet ready to be used)• Keep track of your spending and work in the frame of the budget 2013Operational Supervision: Operational Resources are optimized / Guest Expectations are exceeded in reception Areas / Effective interdepartmental communication / Reservation Service Areas function optimally• Operation of Reception is planned, organized and controlled for optimum functioning;• Supervise pre-shift / hand over meetings with other receptionist;(eg when night duty who is doing what)• Board must be done and complete before leaving reception.• Guest expectations are exceeded in the provision of Service;(check in/out, help information’s)• Operational Policies and Procedures are adhered to;• The information system is accurate and kept up to date e.g. control of booking and payment• Outstanding requests are followed up and if necessary help to be actioned e.g. Add info to Maintenance Reports;• Efficient communication within Service Areas and Accommodation and other departments• Monitor and maintain stock for stationeryEnvironmental Management: Departmental Policies and Procedures / Environmental GuidelinesMaintain a recycling system;(used paper twice)The candidate must have the following skills: KNOWLEDGE: A good general knowledge and understanding of fauna and flora in Southern Africa and Mpumalanga. Bird identification and knowledge of Southern African bird species. General knowledge of worldly events and cultures. General Knowledge of South Africa, including history, cultures and events. HR and labour lawsAdministration of a front office in a hospitality environment. Ordering of operational equipment. Stock takes of operational equipment and fuel. Microsoft Office, Opera, MicrosEXPERIENCE:Previous work experience of at least 2 years in a front office of a hospitality environment preferably a lodge. Must have been in a management position for at least a year. Stock taking of operational equipment. Reservation and front office administration. Cash ups. Night Audits. Invoicing through reservations and front office. DebtorsREQUIREMENTS:South African CitizenFluent in English (read & write)Physically fit, sober habits and in good healthNeat & Presentable with a friendly personalityWell groomed and good personal hygieneStrong work ethic, ability to work unsupervised, work flexible hours and extended hours.Passionate about conservation in all aspects of wilderness areasGood interpersonal skillsHospitality skillsComputer Literate in Microsoft outlook and office, word, excel, Opera, Micros FidelioManagement Experience at an HOD level or higherPassion to lead and mentor staffBenefits will include Accommodation, 3 meals per day, Provident Fun & Uniforms.

Recruiter: HotelJobs