Front Office Manager - Mpumalanga Verfied

R 7000-8000 per month Mpumalanga, Kwazulu-Natal Mpumalanga, Kwazulu-Natal more than 14 days ago 25-11-2014 4:02:27 PM
23-12-2014 4:02:27 PM
AA21475 - An Upmarket Game Lodge situated in Mpumalanga seeks a Front Office Manager with the following qualifications: Grade 12 or equivalent Tertiary Hospitality qualification an advantage Fidelio / Opera trained Computer Literate Drivers Licence.Duties will include the following: Key Responsibility’s: General: • A commitment to a sense of urgency and immediacy; • Able to communicate verbally – a good command of the English language; • Demonstrate commitment to uncompromising standards of excellence; • In all areas, for example, punctuality, self-discipline, uniform standards etc. to lead by example; • Approach each guest in a confident and welcoming manner; • Have the knowledge of the guests names in-house at any given time; • Work as a team with all other departments in their endeavor to delight the guest; • Demonstrate a willingness to “go the extra mile” to exceed guests expectations; • Show respect for guests security and privacy at all times; • Complete knowledge of computer excel words and booking system (Jade, Fidelio, Inn-keeper, Opera etc..) • Take personal responsibility for meeting guests needs; • Take personal responsibility for avoiding and preventing complaints • Communicate effectively internally and with guests to ensure clear communication at all times; • Ensure requests are followed through to the guests satisfaction; • Display a sense of resolve when solving problems; • Attend staff meeting every morning and take minute • Listen attentively and record orders accurately; • Knowledge of relevant systems such as Opera on a managerial level as well as for reception and reservation!! • Have a complete knowledge of the rates , the facilities and resources of the establishment and be available to satisfy guests requests; • Represent the establishment in a positive manner at all times on and off duty; • To complete all given tasks in a timely manner and to adhere to operational hours as needed; • To keep “the reception “ clean welcome and smart looking for our Guests at anytime’s. • To work with your check list and update it on a regular basis in order to cover all area before leaving your duty. • To treat everybody as VIP (transfer company to be warmly greeted and offer a bottle of water etc…) • To give an Introduction of the lodge clear and precise (game drive time /meal /no animal feeding etc..) • Keep calm charming and collected what ever happen or been asked! • Respect and follow your company rules and regulations Administration: Reports / Forecast /Availability and Evidence of Action Plans / Up to Date Information / Minutes of Meetings / Shift Pre-Lists / Handovers / night audits / accounts receivable management and administration/ reservation and block management / Administration of the Opera property management system in all aspects / all guest and agent billing • Information is analyzed and problems are identified and addressed; • All information available is correctly recorded and maintained; • Guests payment and deposit are checked daily and verified prior submitting to ensure no discrepancies; • Cash on hand counted and balanced daily • Cash up done daily • Weekly reports and action plans are compiled for management planning; • Information is provided according to agreed formats and deadlines (having the minimum of payment done as the lodge) • Strong focus on handovers when on leave; • Maintain an accurate and updated Guest History records(e-mail to be comply with all guests and suppliers information on a excel spread sheet ready to be used) • Keep track of your spending and work in the frame of the budget 2013 Operational Supervision: Operational Resources are optimized / Guest Expectations are exceeded in reception Areas / Effective interdepartmental communication / Reservation Service Areas function optimally • Operation of Reception is planned, organized and controlled for optimum functioning; • Supervise pre-shift / hand over meetings with other receptionist;(eg when night duty who is doing what) • Board must be done and complete before leaving reception. • Guest expectations are exceeded in the provision of Service;(check in/out, help information’s) • Operational Policies and Procedures are adhered to; • The information system is accurate and kept up to date e.g. control of booking and payment • Outstanding requests are followed up and if necessary help to be actioned e.g. Add info to Maintenance Reports; • Efficient communication within Service Areas and Accommodation and other departments • Monitor and maintain stock for stationery Environmental Management: Departmental Policies and Procedures / Environmental Guidelines • Maintain a recycling system;(used paper twice) Team Participation: Management of relationship with fellow team members / Manner in which relationship with other departments is handled / Relationships with other departments / Relationship with members of management • Assisting team members when struggling to manage the situation; • Willingness to assist in other Services departments; • Provision of information to other departments which affects the guest experience e.g. notifying Food and Beverage of special diet allergies ect • Ability to assist other departments within the establishment when required; • Being aware of the need to foster long lasting relationships with both staff and guests; • Flexibility and know how of all shifts / duties across all areas; Interdepartmental Integration: Guest Satisfaction / No Service Failures due to poor communication or understanding / Effective Interdepartmental Relationships and Co-operation • Effective interdepartmental communication and teamwork to ensure guests expectations are anticipated and exceeded; • Articulate requests from guests in such a way it is relevant and accurate; Report to: • General manager and Lodge Accountant Responsible for Whom: • Reservations • Reception.The candidate must have the following skills: General knowledge of worldly events and cultures General Knowledge of South Africa, including history, cultures and events HR and labour laws Administration of a front office in a hospitality environment (Hotel or Lodge) a must Reservations of ERES Reservations Opera property management system Yield management Night Audits Reconciling of agent and tour operators invoices and bill backs Accounts Receivable Check in and Check out process of Opera Computer Software System Trained Microsoft Office Opera and ERES Micros.Benefits will include Accommodation & Meals on Duty.

Recruiter: HotelJobs