A Well Established Hotel in the Bloemfontein area is looking for a Front Office Manager.The successful candidate will be responsible for the following: Management of Reception staff through regular feedback, performance appraisals, identifying training needs and ensuring fair and equitable discipline is maintained.Managing and overseeing the daily operations of the Front Office Department.Maintaining the required service standard and procedures for the Front Office Department.Will be required to take live bookings enquiries and also follow through the hotels reservation procedure and standards.Handling and resolving guest queries and complaints.Maintain the reception desk by ensuring the Front Office Standards and Procedures are implemented within the department.Complete various aspects of Front Office administration as directedRequirements: Matric (grade 12)National Diploma in Hospitality Management or similar qualifications would be advantageous.2 – 3 year’s experience in the same role.Must be guest and service driven.Ability to work accurately and independently.Excellent planning and organisational skills.Time Management.Ability to meet deadlinesComputer literacy is essential ( Word , Excel, outlook , PMS)Excellent communication skills, both verbal and written.Well groomed, presentable and professional manner.Good knowledge of all areas of the department, Concierge, Switch Board, Night Audit and Reception Desk and their functionsPlease submit your application with a professional photo of yourself and contactable references. Only shortlisted candidates will be contacted