18 December 2014Front Office ManagerHospitality is all about the individual. And we, at The Carlson Rezidor Hotel Group, take pride in our unique Yes I Can! Service culture: our Company wide philosophy that ensures that every individual guest is treated with the best positive service attitude at every point of contact.The manager, the waiter, the receptionist, the porter… every Carlson Rezidor employee plays a vital role in delivering a memorable guest experience at all our hotels and resorts. Yes I Can! Is both our vision and the true ethos of what Rezidor is all about. With this in mind, we seek to appoint a Front Office Manager who meets these criteria.Yes I Can AttitudeOutgoing vibrant personalityAbility to convers & deal with all levels of guestsInnovative and creative mindset to exceed guest expectationsDynamic and quick on your feet to make decisions as when requiredAbility to handle pressureEager for success and developmentMotivator and team playerOpera experience and computer literacy essentialHighly motivated individual, excellent team leader and able to get the best from their team with a hands on approachFluent in English and excellent communication skills both oral and writtenAbility to problem solve and handle guest complaintsStrong Interpersonal and organizational skillsExcellent time managementExperience in similar position or equivalentHave an excellent attendance record and no disciplinaries in the past yearPreferably AA CandidateOwn transportMain ResponsibilitiesResponsible for the following operational areas:Shuttle & Drivers / Outsourced tours and travel services /Concierge / Porters and Doorman / OTS/Business Centre / Guest Relations / Reception /Night AuditResponsible to implement and maintain Front Office polices and procedures in line with ECOMANResponsible to manage the Club Carlson loyalty programResponsible to manage Medallia systemResponsible for operational expense budgetsSupervising of assistant Front Office Manager, Guest Service Managers and Night ManagersSecure the very highest 5 star standards in friendly and efficient Yes I Can! staffRecruitment, selection and training of staff and maximize employee productivityControl and supervision of direct Opera FO systemTo provide efficient, prompt, courteous, trouble free and proactive service to guests - hence to maximise rooms revenue and guest satisfactionTo ensure that Front office staff deliver top quality, friendly service with a smile at every stage within departmental and corporate standards and guidelinesTo conduct HR related tasks within department to maintain and develop Front Office guidelines and proceduresWeekend Manager on Duty Shifts If you are interested in the above position, please submit a motivational letter and CV to [Please apply below] by no later than the Friday, 19 December 2014. Please quote the position you are applying for in the subject line. If we are interested, we will contact you within the next two (2) weeks