Front Office Manager.

5 * Hotel - Hotel Chain - Port Elizabeth - Eastern Cape.

3 years experience in a similar position in a 5 Star property - Large Hotel.

Personality - has to be motivated, open minded, be a team player and be ambitious and Responsible person.

Knowledge of day-to-day business and communication between all departments is essential.

Able to provide leadership and motivation to maximize employee productivity and satisfaction.

Excellent communication skills, both written an oral.

Valid driver’s license required.

Excellent customer care skills-Complaint handling.

Computer literacy ,especially ability to use Opera essential.

Achieves customer satisfaction and rooms revenue goals by supervising Front Office employees.

Lead, motivate and engage all members of your team.

Ensure that there is a focus on the continual improvement of service.

Implement effective training plans and development structures for your teams.

Be fully conversant with FO policies and procedures as well and maintaining and implementation.

Candidate must secure maximum yield in close co-operation with Director of Sales, Revenue Manager and Rooms Division Manager.

Secure the very highest standards in friendly and efficient staff.

Recruitment, selection and training of staffControl & supervision of direct Fidelio/Opera billing procedures.

with efficient Key Control, PM Accounts.

Salary R 15 000 including company benefits.