We are looking for a strong, experienced Front Office Manager for our client, a large (+200 rooms) luxury conferencing and leisure venue in the Waterberg. The position will direct and co-ordinate all activities of the Front Desk, Reservations and Guest Services departments.

Minimum requirements:
Matric
Formal hospitality qualification
Minimum 5 years’ experience as Front Office Manager in large hotel units (+100 rooms)
Clear criminal and credit record

Responsibilities include:
Selection, training, and performance management of Front Office personnel
Scheduling the Front Office Staff and supervising workload during shifts
Key control
Guest complaints and information
Maintaining, verifying and communicating accurate room status and group booking information
Working within the allocated budget for the Front Office
Enforcing all cash-handling, payment and credit policies
Maximising room revenue and occupancy by reviewing status daily
Ensuring implementation of all hotel policies and house rules
Maintaining working relationships and communicating with all departments
Preparation of all reports relating to Front Office
Operating all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes

The successful candidate will have solid career progression through all Front Office and Reservations departments, as well as solid in-service training experience across multiple departments.

Salary is R25 000 CTC per month, negotiable on experience, and the position is live-in.

Please submit your CV via the Jobvine website.

Please ensure that on applying you provide:
A recent photograph of yourself
Start and end dates for all previous employment
Reasons for leaving previous employment

Please note that only shortlisted candidates will be contacted. If you have not heard from us within 3 days, please consider your application for this position unsuccessful.