UGANDA - Hotel is seeking a qualified and experienced FRONT OFFICE MANAGER.

DUTIES:         

• Supervises Front Office STAFF to ensure the courteous and efficient welcoming and departure procedures for GUESTS in accordance with the minimum GUEST Service Standards. Maintains GUEST assistance and service at the Reception area during shift times.
• Schedules Front Office STAFF duty rosters and supervises the completion of daily Front Office administration in accordance with laid down procedures.
• Oversees adherence to Front Office controls, procedures and reporting requirements as well as the maintenance of data and records on the Front Office system. Supervises STAFF with regard to overall work performance and on the job conduct as conducts training needs analysis and on-the-job training.

JOB SPECIFICATION:

Literacy:  Must be able to read and write in order to complete Front Office administration and reporting and deal with GUEST registration, correspondence and records. Must be able to comprehend written policy instructions and operating manuals.

Numeracy: Must be able to do advanced accounting and mathematical calculations to deal with Front Office statistical reports, deal with receiving payment in acceptable forms, check GUEST folio accounts, calculate rates and discounts, etc.

Language: Must be able to communicate verbally in English for the purposes of communicating with GUESTS and management.

Physical: Must be able to spend lengthy periods of time standing behind a desk and be physically fit to respond to GUESTS requiring assistance in an emergency situation.

Formal Training/ Education: Minimum of Grade 12, further education an advantage

Competency: The employee must be competent in operating a computer and entering data on a keyboard. Competency in operating the Property Management System must be achieved within 2 months.

The employee is able to display management skills in the interpretation of Hotel policy, business objectives, the application of resources, control of costs and overall management of STAFF and standards.

The employee is able to consistently apply the skills and knowledge requirements of the job position in order to meet and exceed the minimum GUEST Service Standards laid down.

PACKAGE DETAILS:

• Basic salary $1200 per month (depending on experience, negotiable, 1/3 paid in local currency taxable, 2/3 paid in USD not taxed)
• Telephone allowance
• Company accommodation
• Utilities
• Transport to and from work
• Annual return flight home
• Monthly service charge

Ref: KZN000319/SR