Front Office Receptionist, Hotel and Conferencing
Somerset West
R 6000.00 – R 7000.00 (depending on experience)

SCOPE AND GENERAL PURPOSE
To greet guests and allocate rooms according to laid-down procedures.

RESPONSIBLE TO:
• Rooms Division Manager
• Front Office Manager

SELECTION CRITERIA INCLUDE:
• The ability to welcome and register guests on arrival and ensure efficient, friendly check-in and check out procedures.
• Sound knowledge of the OPERA property management system;
• The ability to handle high pressure situations effectively;
• A minimum of 1to 2 year’s frontline Front Office operations experience in a similar large hotel environment;
• Demonstrates a thorough working knowledge of effective Front Office systems, policies and procedures;
• Exceptional interpersonal and organisational skills;
• Outstanding guest handling skills;
• Professionally groomed;
• A motivated self-starter who works independently, without close supervision;
• Sets and maintains 5* standards;
• Thorough, accurate figure work;
• Hands on operator, uses initiative; self motivated;
• A teachable, positive attitude is a pre-requisite.

COMPANY BENEFITS:
• Staff meals
• 50% Company Contribution towards Discovery Health Medical Aid or Ocsacare Primary Health – personal choice
• Staff uniforms
• Pension with death benefits inclusion - Compulsory
• Annual pro-rate bonus (over 36 months, in service at 30/11)
• Lifesense, HIV-P3 Aids Preventative Protection Programme
• NH-employee F&B and Room Discounts
• Discounted Accommodation Rates
• 10% Discount at the Skin & Beauty Salon
• Free Eye Testing (every 2 years, last done in 2016)


OTHER:
• A three (3) month probationary period will be applicable.
• Full integrity checsk will be conducted in line with the client’s policies and procedures