FRONT OFFICE RECEPTIONIST - Somerset West Verfied

R 7,400 per month Somerset West, Western Cape Somerset West, Western Cape more than 14 days ago 08-04-2019 1:45:34 PM
03-06-2019 1:45:34 PM
An exciting opportunity has arisen to join this well-established functions & conferencing hotel in the beautiful Heldervue area.

SCOPE AND GENERAL PURPOSE:
To greet guests and allocate rooms according to laid-down procedures.

RESPONSIBLE TO:
Rooms Division Manager
Front Office Manager

MAIN DUTIES:

· To greet the guest and identify his/her specific reservation.

· To allocate room according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate
to be paid.

· To issue the key card.

· To liaise or alert porter so that the guest’s luggage is taken to his/her room and the key issued.

· To update occupancy list, giving copies to the porter and Communication Centre coordinator.

· To ensure that all departments, particularly restaurants are notified of the tariff entitlements.

· Printing of contingency reports utilising Fidelio Opera.

· Monitoring of Reception Hand-over diary on a regular basis, noting special requests.

· Processing departures – cash payments, credit card payments, foreign exchange payments.

· Processing of direct bills, noting correspondence instructions.

· Ongoing liaison with housekeeping department on room status.

· Setting up of “O” status accounts.

· Co-ordination of Hotel transport diaries.

· Daily balancing of Fidelio Opera employee audit report.

· In depth hand over to next shift.

· Being knowledgeable of local restaurants and tourist destinations.

· Ensuring float levels are kept at the amount initially signed for.

· Ensuring change levels are of sufficient quantity to assist guest requests.

· Ensuring stationery levels are sufficient.

· Assist and exchange foreign currencies, following laid down procedures.

· Ongoing liaison with maintenance department regarding requests.

· Liaison with room service regarding special requests.

· Obtaining prior authorisation before processing credits onto guest bills.

· Ensuring correct usage of all front desk equipment, and reporting any faults to management.

· Ensuring room moves are co-ordinated with housekeeping, following front office guidelines.

· Ensuring that the delay of ready rooms for early arrivals is kept to a minimum

· Offering of safety deposit locks to all arrivals, and adhering to correct administrative procedures

· Being aware of the Hotels policy regarding guest safe.

· Being adequately versed in Hotel facilities.

· Collecting correct deposit from cash paying guest.

· Ensure that all interaction with guests is conducted in a friendly, efficient and helpful manner.

· Following of correct procedures when using parcels register.

· Informing florist daily of arrival rooms requiring flowers.

· Ongoing check in and registration of arrivals, ensuring registration card has been completed correctly, i.e. signature, address, E-mail
address, passport details and obtaining credit card details.

· Rooming of guests in accordance to laid down performance guidelines.

· Obtaining exceeded credit limits on credit cards and transferring pertinent information onto guest folio.

· Ensuring all correspondence to guests is commensurate with the image of the Hotel.

· Posting of dockets to guests’ accounts, utilising Fidelio Opera.

· Ensuring Night Manager is informed of all activities on the front desk.

· Maintains the highest degree of personal appearance and hygiene at all times.

· Be aware of all fire safety and emergency procedures.

· Be aware of, and abide by, all rules of the Employees Handbook.

· To devote all working efforts for the good of the hotel.

· To ensure effective communications by attending meetings as required.

· To carry out any reasonable duty requested by senior management.

· Ensures that all staff wear the correct uniform and name badges at all times.

· Deals with guests in a friendly and polite manner, offering a high standard of service at all times.

· To attend seminars and training courses as and when directed.

* STAFF BENEFITS:
Staff meals and Free Wi-Fi in canteen
50% Company Contribution towards Discovery Health Medical Aid (option of your choice)
50% Company Contribution towards Health4Me which a more affordable primary health care product, should Discovery Health Option not be chosen – the product offers premium day-to-day healthcare through the private medical practitioners of the CareCross Health Group – a national network of GP’s, radiologists, pathologists, dentists and optometrists. Spouses and children optional to add and will be covered.
Staff uniforms
Pension with death benefits inclusion
Annual pro-rate bonus (over 36 months, in service at 30/11)
Lifesense, HIV-P3 Aids Preventative Protection Programme
NH-employee F&B and Room Discounts
Discounted Accommodation Rates
10% Discount at the Skin & Beauty Salon
Free Eye Testing every 2 years

ADDITIONAL INFORMATION:
- CV to include recent head and shoulders photograph
- Integrity checks will be carried out in line with the client's recruitment policies and procedures
- The client reserves the right not to appoint to the position