Purpose of the job
The provision of second-level support services relating to specific application systems according to service
elements as specified in the applicable service level agreements.

Key Responsibility Areas:
Do functional user acceptance/system testing against the test plan to ensure optimal functionality of the
application. Providing advice or training to users on the application systems' functionality to ensure optimal
functionality of applications. Provide advice/specialised services and integrated solutions to applications area
within a discipline to functional needs/requirements to ensure optimal usage of the application. Support Functional
systems enhancements/changes in accordance with client request to ensure optimal functionality of the
application. Compile relevant user procedure manuals/Online-Help and/or equivalent documentation in accordance
with standards to ensure accurate data to the user. Provide Integrated Management information support solutions
to clients and management to assist them in planning and decision making.

Qualifications and Experience:
Minimum Qualifications: Matric; ICT related Diploma or Bachelors Degree in ICT and/or equivalent (NQF Level
and Credits). Experience: 3 - 5 Years application support experience/exposure in ICT Services/Industry.

Technical Competencies Description:
Knowledge of: Knows the organisation's policy framework, management structures and reporting procedures for
all aspects of the program’s environment. Solid experience in planning, communication and presentation skills.
Product and Solution Development; Systems Integration; Solution Testing; Project Management. ICT Business
Environment and Landscape. SDLC, Entity relationship diagrams. Has a good understanding of the business
aspects of the application(s) supported, and a thorough knowledge of technical aspects of the application
system(s) and the hardware and software environment(s) in which they run. Has gained broad experience of
systems development and maintenance and has some experience of project work, and of advising users and
management on technical issues. Skills: Understanding of IT Strategy and the business strategy of the
organisation and the ability to align Applications Development with this strategy. Good understanding of systems
design and development, and the management of the SDLC. Ability to implement and monitor methodologies,
processes, procedures, standards, and productivity and quality management. Understanding of the relationship
between time, quality and cost of work produced and the ability to manage the time / quality / cost relationship.
Ability to communicate the time / quality / cost relationship to clients and subordinates and the ability to estimate
jobs. People management, including managing people on projects. Understanding of software configuration
management.