Lodge Manager.

Exquisite 5* Game Lodge Botswana.

A fantastic opportunity is available for a suitably qualified and experienced Lodge Manager in Botswana.

The Lodge Manager is responsible for maintaining the smooth operation of a luxury safari lodge.

To provide leadership to staff, maintain lodge facilities and provide a level of hospitality

which meets the company's minimum standards.

Degree in hospitality management or equivalent
Proven working experience in the hospitality field for a minimum of 6 (six) years
Ability to work flexible hours
Outstanding communication skills
Service excellence (Desire to enhance Guest Experience)
Integrity
Problem solving
Empathy
Organisational Skills
Ensure and provide flawless, upscale, professional and high class guest service experiences.

Analyse customer feedback and provide strategic direction to continuously improve overall rating.

Expect and react promptly to guests’ requirements and inquires.

Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery.

Direct, coach and manage camp employees to ensure all standards and operating procedures are adhered to.

Maintaining all aspects of facilities and assets in the camp and back of house through best practice of

hygiene and safety standards for both guests and staff.

Salary negotiable including accommodation.