Mission/ Core purpose of the Job:

The General Manager of Actuarial Services is responsible for building the product and pricing roadmap as well as commercial models/CVM models/financial reporting and structures for growing Insurance usages, revenues and customers within “THE CLIENT” Group as well as for delivering the partnerships and the products that will enable “THE CLIENT” Group and Operations to implement “THE CLIENT” group Insurance strategy. The General Manager will also be responsible to support and work jointly with Group Executive Insurance in identifying and assessing M&A/Partnership and product supplier opportunities in the Insurance/Product space

Among other responsibilities, the General Manager will be mainly responsible for:

supporting the OpCos in implementing “THE CLIENT” Group Insurance strategy and product roadmap
engaging OpCos and other group internal key stakeholders to define “THE CLIENT” Group overall Insurance strategy
working with other “THE CLIENT” group support and operational functions (technology, marketing, operation, compliance, legal, procurement, etc..) in delivering “THE CLIENT” Group Insurance Strategy and products
active participation in concluding strategic group wide partnerships to support Insurance strategy
identifying new opportunities in the Product space to formulate “THE CLIENT” group wide Insurance strategy and product roadmap
industry and market screening
reaching group Insurance KPIs
organizing and managing the demand management framework for Insurance
building and structuring of commercial regulatory compliant models
Financial and regulatory reporting
Supporting the OPCO’s on data analytics and CVM models
Actuarial pricing and product design
Job Specifications/ Minimum & Preferred Requirements

Education / Business Degree

Fellow of the Institute of Actuaries (Actuarial Masters Degree)
fluent in English
Work Experience

minimum 5 years of significant experience in Insurance, preferably with some experience in telekoms
experiences in driving innovation, change and new business , actuarial product and commercial modelling
relevant specialist experience in insurance with a regional or global organization
track record in working within digital insurance environments and in emerging markets
experience in working in a multicultural and changing environments
experience in working in cross-functional teams
Competencies

Knowledge
understanding of emerging markets advantageous and opportunities
in depth understanding of insurance
in depth knowledge of actuarial and commercial modelling and product pricing
understanding of MFS, banking, microfinance, payment and remittance businesses
financial / numeracy and capable of developing business case as well as new business/commercial model
telecommunication and insurance business environment in emerging market
Local and global markets (including market trends in mobile insurance and Product)
market research
clear understanding of the regulation environment

Skills
analytics/data interpretation
continuous improvement
numerical
relationship
scanning
can-do
Behavioral Qualities

customer centricity
strategy formulators
decisive problem solver
culture and change champion
relationship builder
results achiever
operationally astute
creative
innovative

Key Performance Areas

Key Job Responsibilities

Strategy Development, Formulation and Implementation

engage with OpCos and support departments to develop, formulate a strategy in line with the overarching business goals and informed by the strategies designed at a C level
ensure effective implementation of the strategy by means of providing direction, support, technical and commercial frameworks, models, roadmaps, partners and products to the OpCos
identify and assess new opportunities for “THE CLIENT” in the Product space, define and implement “THE CLIENT” Insurance Product roadmap
provide strategic guidance and support to “THE CLIENT” Product companies and properties
Provide actuarial support and insurance expertise to Group and OpCos for the implementation of the insurance roadmap

Insurance M&A Program/Partner support

identify and assess M&A opportunities for “THE CLIENT” in the Product space
support the M&A department to handle opportunity assessment and due diligence

Develop and deliver “THE CLIENT” Insurance product and service roadmap

lead and coordinate the demand management process for Insurance
identify and develop new Insurance product and services, ensure the commercial and technology framework is delivered to facilitate implementation
identify key opportunities to improve the current Insurance deployments
lead the support framework for enabling the OpCos to deploy “THE CLIENT”’s Insurance product and service roadmap
identify and conclude key partnerships to expend “THE CLIENT” Product and service offering, increase usages and revenues
Operational Delivery

Product & Services

identify new Insurance P&S
assist in defining the strategy at Group Level & OPCO level
P&S roll out in the countries with Group
develop deployment packages for the OPCOs
performance monitoring of P&S

Partnership, ecosystem and M&A

identify opportunities and partners to develop “THE CLIENT”’s Insurance business
ecosystem development at Group & OPCO level
opportunity assessment for partnerships
contract & business case/actuarial modelling and risk management
integration of partners with Group IT
lobbying of key stakeholders
opportunity assessment, M&A strategy, business case analysis
partnership establishment, deployment and management

Customer experience

ensure consistent experience across OPCOs on P&S
ensure consistent experience across OPCOs in face to face customer interaction
ensure consistent communication & perception around MFS services across OPCOs
roll out digital experience of Insurance

Collaboration/Coordination

collaborate with Strategy and M&A to drive Product related activities
accountable for the coordination of efforts to develop technical capabilities in OpCos
coordinate with group technology to ensure technology roadmap is in line with MFS strategy and roadmap
collaborate with Group technology to ensure technology is supporting implementation of Insurance Roadmap
collaborate with group legal and group procurement to ensure partnership and supplier set up is in line with “THE CLIENT”’s standards
coordinate with OpCos to ensure OpCo views is deeply included into “THE CLIENT”’s Insurance strategy
GOVERNANCE

Operational, Tactical and Strategic Meetings

lead the MFS demand management framework
drive divisional indicatives
ensure adequate engagement of supporting departments
perform evaluation of service level agreements and key performance indicators
prepare proposals on change initiatives
hold strategic and tactical meetings, ensure relevant participation and provide guidance and support in the various discussions
set up and manage tactical meetings on a needs basis
periodically participate in operational review meetings
evaluate areas of improvement

Escalations

manage and resolve issues that will result in severe time, scope, productivity, and cost or resource impact

Tactical

oversee projects and initiatives related to Insurance product and services
support OpCos by providing guidance, strategic inputs and support framework
ensure key risks are identified, issues and dependencies and set mitigation actions
sign-off / make decisions regarding tactical changes

Performance

monitor “THE CLIENT” performances in Insurance and ensure alignment with “THE CLIENT” global strategy and per industry best practices
review performance against agreed key performance indicators
ensure alignment between “THE CLIENT” Group Insurance, other key group functions and OpCos
create and monitor plans at both group level and for continuous improvement

Reporting

report monthly to the Group Executive Insurance relating to progress made in accordance with the delivery of Insurance roadmap from both project, implementation and performances perspectives
report on an adhoc basis on specific management requirements as and when necessary


Budgets

manage Insurance product and service budgets in line with business objectives
prioritize support department and provider efforts to ensure quality and timely delivery
support OpCos to formulate their budget and business plan
actively contribute and formulate overall Insurance Budget and business plan


Stakeholders Landscape

Internal Stakeholders: Interaction and Relationship

Support Group departments: legal, procurement, technology, finance
Other commercial departments: consumer, strategy, M&A, digital
Group operation: Regional VPs and operational teams, Group CVM, Marketing
OpCos: CEO, CMO, S&D head, CTIO, MFS head, MFS team, Insurance Team


External Stakeholders: Interaction and Relationship

Technological and operational providers
Commercial and strategic partners/JV’s
International donors and development agencies