GENERAL MANAGER OPERATIONS
Gauteng

Salary:
Negotiable

Requirements:
Minimum of 10 years Operations Management experience in logistics environment
Financial acumen and experience in adherence to budget, contract management and service level agreements
Own vehicle and a valid driver’s license
Ability to travel
Ability to work extended hours when required

Responsibilities:
Raceway Operations:
Full accountability and leadership on all aspects of the operations.
Accountable for all initiatives being implemented including new client take-on
Drive the financial turnaround of facility
Meeting of all customer SLAs
Compliance of sites to company standards
SHERQ – achieve minimum requirements
5-star – achieve minimum silver for all sites by end FY14
Implement and maintain Quality Management System at all sites
Achieve > 85% for all internal audits
Retain and grow business
Unlock synergies within operations to improve competitiveness of solution to prospective clients
Client Relationships:
Ensuring client’s needs and expectations are consistently met within scope of the SLA
Client interaction and issue resolution to ensure client satisfaction
Commercial / Financial:
Thorough understanding and application of contract and service level agreement to achieve account stability and profitability
Ensure accurate and timeous monthly invoicing and on time payment by client debtors days
Responsible for GL and Accounting queries,
Claims resolution, investigate and understand claim details per incident, report internally and negotiate and process compensation when valid.
Operational Performance:
Actively managing daily operational performance to consistently achieve performance metric targets
Delivering on client and internal CIP requirements and driving lean culture
Internal stakeholder communication management, ensure agreed to meetings, conference calls and forums are planned and conducted internal as agreed to by all stakeholders, this is an ongoing requirement
Customer dissatisfaction process, analyse failures with regards to deliveries, client complaints, damages etc. to determine root cause and corrective actions.
People Management:
Firm and consistent approach to ongoing performance measurement and management of team,
Resolution of all IR issues in conjunction with HRM
Coaching and mentoring of team to achieve client objectives
IDP and succession plans in place
Drive training interventions to close skills gaps in operations
Client Expectations:
Monthly KPI dashboard consolidation and reporting, root cause analysis and corrective action implementation and tracking