Reference: 4814 SJ
Consultant: Sone Johnson

Job Description:

Overseeing the daily operations of the Boutique Hotel and Spa as well as provide strategic direction. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business.
It is important for the General Manager to be involved in all aspects of the hotel operations. You will be just as responsible for dealing with complaints as for strategising and preparing reports. You will be a key person of reference for employees and clients as well as external vendors.
The General Manager must be able to guide the employees to work as a well-functioning team. Must be a team player and an effective leader, able to set examples and foster a climate of cooperation
Supervise work at all levels (FOH, F&B, housekeepers, maintenance etc.) and set clear objectives
Conduct morning meetings to discuss all issues
Timeous submission of monthly payroll, checking and handling of queries and liaising with HR
Liaise with HR with regards to disciplinary issues
Identify training needs and the execution thereof.
Plan activities and allocate responsibilities to achieve the most efficient operating model
Liaise with group reservations with regards to rates, queries and arrangements
Liaising with Sales and Marketing regarding yielding strategies, potential clientele, site inspections.
Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
Investigate and respond to negative reviews and trip advisors
Manage budgets/expenses, analyse and interpret financial information and monitor sales and profits
Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
Deal with maintenance issues, shortages in staff or equipment, renovations etc.
Oversee the breakfast service and guest interaction during breakfast
Conference setup and break down
Attend weekly operation meetings and provide feedback on daily operation
Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
SHEQ responsibilities
Inspect facilities regularly and enforce strict compliance with health and safety standards
Revenue Management
Growth of the business, clientele, Average Room Rate (ARR)

Qualifications:

Relevant tertiary qualification in hospitality and tourism
Fluent in Afrikaans & English
Minimum five years all-round experience gained in a management role in a accommodation and hospitality environment
Stable work track record with excellent references
Excellent communication skills