CUSTOMER LIAISON - Cape Town
R
15 000
per month
Cape Town,
Western Cape
more than 14 days ago
GERMAN CUSTOMER SERVICES LIAISON
CAPE TOWN | R 15 000
Exciting opportunity in Online Casino Environment servicing International Client base
Purpose
• Reporting to the Call Centre Supervisor, the successful candidate will, as a member of the Customer Services team, be required to effectively provide a professional world class service to the needs of the organisations’ German players and customers (by telephone, email and online chats).
Key Responsibilities
• Respond to customer queries by telephone, email and online chats
• Process and take ownership of all incoming and outgoing contacts in a multimedia environment
• Process pertinent information into relevant databases
• Customer relationship building and management as well as cross selling of products and services
• Handle customer related queries and take full ownership
• Make outgoing calls and execute outbound campaigns to identified customers
• Perform extra tasks given by managers and/or shift supervisors as required
• Content creation including Copy Writing
Education & Experience
• Tertiary qualification
• Willingness and capacity to work on a flexible shift basis
• A well established track record of high quality of service delivery as a CSR
• Demonstrated literacy in MS Office: Outlook and Excel
• Above average word processing skills preferred
• Strong German and English written and verbal communication skills
• Proven knowledge in the application of Customer Services Centre technical systems
• Ability to apply new technologies and methodologies
• Highly numerate
• Proven passion for customer service and Call Centres
• Demonstrated quality orientation
• Excellent time management and adherence to schedule
Key Competencies
• Assertive, confident, quick thinking
• Pro-active, organised and strong personal drive
• High numeracy, analytical, problem solving skills
• Adaptable and resourceful
• Systematic, precise, logical, accurate and thorough
• Energetic, motivated and innovative
• Excellent communication and interpersonal skills
• Sound organisational and time-management skills
• Accountability
• High stress tolerance
• Problem solving skills
CAPE TOWN | R 15 000
Exciting opportunity in Online Casino Environment servicing International Client base
Purpose
• Reporting to the Call Centre Supervisor, the successful candidate will, as a member of the Customer Services team, be required to effectively provide a professional world class service to the needs of the organisations’ German players and customers (by telephone, email and online chats).
Key Responsibilities
• Respond to customer queries by telephone, email and online chats
• Process and take ownership of all incoming and outgoing contacts in a multimedia environment
• Process pertinent information into relevant databases
• Customer relationship building and management as well as cross selling of products and services
• Handle customer related queries and take full ownership
• Make outgoing calls and execute outbound campaigns to identified customers
• Perform extra tasks given by managers and/or shift supervisors as required
• Content creation including Copy Writing
Education & Experience
• Tertiary qualification
• Willingness and capacity to work on a flexible shift basis
• A well established track record of high quality of service delivery as a CSR
• Demonstrated literacy in MS Office: Outlook and Excel
• Above average word processing skills preferred
• Strong German and English written and verbal communication skills
• Proven knowledge in the application of Customer Services Centre technical systems
• Ability to apply new technologies and methodologies
• Highly numerate
• Proven passion for customer service and Call Centres
• Demonstrated quality orientation
• Excellent time management and adherence to schedule
Key Competencies
• Assertive, confident, quick thinking
• Pro-active, organised and strong personal drive
• High numeracy, analytical, problem solving skills
• Adaptable and resourceful
• Systematic, precise, logical, accurate and thorough
• Energetic, motivated and innovative
• Excellent communication and interpersonal skills
• Sound organisational and time-management skills
• Accountability
• High stress tolerance
• Problem solving skills
Recruiter: IT STAFFING