Customer Service Consultants - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 21-09-2016 10:38:22 AM
19-10-2016 10:38:22 AM
LIVE YOUR DREAM IN CAPE TOWN
Global company seeks #CustomerService professionals

Want to land the #dreamjob, a great position at a sought-after global employer in one of the world’s most beautiful cities? Need to live in a safe, fibre-rich environment, with a well-run municipality that’s nestled between the mountains and the ocean?

If you are fluent in #German, and have the skills required, you might just land this position in #CapeTown and work for a leading international #ecommerce company.

Live & work in beauty
Listed as one of the New York Times’ top places to visit, the #MotherCity is a region of intense natural beauty and rich cultural heritage. A World Design Capital, Cape Town is often thought of as the ‘Silicon Valley’ of South Africa, and is the perfect place to live, study and work. The integrated public transport network makes it easy to get around and enjoy the food, craft beer, creative industries, wine, comedy, arts, culture and world-class sports facilities the city offers.

Our client is an international retail e-commerce company that needs #CustomerServiceRepresentatives to manage its client service in Germany, a country that generates close on a quarter of all of Europe’s e-commerce turnover. Our client is looking for only the smartest, most articulate and detail-oriented candidates to join a world-class retail team as a Customer Service Associate. This isn’t just another #CustomerServiceJob but a real #careergrowth #opportunity:

A great #careeropportunity
The person who gets this position will deliver timely, accurate and professional customer service to customers. To apply you’ll need to demonstrate they you’re an action-orientated, flexible, problem-solver who can deal with customer issues. Associates communicate with customers via telephone or email and use a variety of software tools to navigate customer profiles and research. The Customer Service Associate will do research, review policies, look at how we communicate and do everything in their power to improve the way we serve our customers.

A great place to work
You’ll have an opportunity to work hard on tough problems that will stretch you and help you grow alongside a team of the world’s best ecommerce and customer service experts. In a fast-paced, but fun environment you’ll help create ideas that will make life better for others.


Responsibilities:
· Attend to customer queries related to online orders or the ordering process via email and phone
· Provide account support to customers
· Be a customer advocate by reporting and acting on observed areas for improvement
· Provide prompt, efficient, detailed, customer-oriented service to customers
· Actively seek solutions to customer needs
· Identify trends to help improve the customer experience
· Ensure internal reference pages are updated

On offer:
· A competitive salary
· Medical Aid contribution (including Spouse and up to 3 children)
· Career growth opportunities (both locally and globally) at a respected, fast-growing global company
· A work visa
· Quarterly performance bonuses
· Part time options available (no less than 20 hours a month)

Basic requirements:
· Excellent verbal and written skills in German, or good command of spoken German, and basic German writing skills
· An excellent command of the English language (verbal and written)
· Matric or equivalent qualification (Grade 12/Standard 10)
· Solid typing, phone, and computer navigation skills
· Ability to efficiently navigate the internet
· Ability to thrive in a fast-paced work environment while ensuring high quality outputs
· Ability to work effectively as a team member
· Strong interpersonal skills
· Flexibility in terms of work schedule (Shifts may start and end outside business hours)
· A positive attitude
· A passion for customer service excellence

Preferred Qualifications:
· An excellent command of the English language (verbal and written)
· Matric or equivalent qualification (Grade 12/Standard 10)
· Solid typing, phone, and computer navigation skills
· Ability to efficiently navigate the internet
· Ability to thrive in a fast-paced work environment while maintaining high quality outputs
· Ability to work as an effective team member
· Strong interpersonal skills
· Flexibility in terms of work schedule (Shifts will possibly start and end outside of business hours)
· Positive attitude and a passion for providing excellent customer service
· Effective communication and written skills.