Month, Date Posted: May 26-2016
Location: City of Cape Town Metro
Job ID: GNADC

TIA CONSULTANCY seeks German Digital Associate for our client. EMPLOYER OF CHOICE who take care of their staff, a renowned leading global e-commerce giant, if you meet the requirements below, then I would like to hear from you!

German Intake Dates are June 24, July 15, 2 Sep and Nov 4, 2016.

Responsibilities:-
Provide account and application support to customers, specifically with regards to software functionality, and troubleshooting of system configurations and networking settings
Provide prompt, efficient, detailed, customer service
Act as an Advocate for our customer, reporting and acting on observed areas for improvement
Assume responsibility for developing detailed knowledge about specific product lines and features
Ensure internal reference pages are updated
Ensure interactive website features are operational and surface all problematic issues for immediate correction
Active seek solutions to customer needs and identify trends to appropriate personnel. Including possible solutions or suggestions
Required:
German AND English Verbal and Written
Tertiary qualification
Previous experience in technical support role (advantage)
Fully computer literate

Remuneration:
Digital Associate = R95 per hour = R16 469.20 per month + Performance Related Bonus
Staff Transport = Free between 6 AM-6 PM with in a 35 KM radius
Over Time: - Paid at 1.5 x normal hourly rate
Sunday Pay: - Any hours worked on a Sunday are paid at 1.5 x normal hourly rate
Public Holidays: - Any hours worked on a Public Holiday are paid at 2 x the normal hourly rate
Shift Allowance: - An additional rate of R 2.50 per hour is added to your hourly rate per hour when working anytime between 6pm – 10pm, and an additional rate of R 3.50 per hour when working anytime between 10pm – 6am is added to the hourly rate
Performance Related bonus : - Awarded to top performers which is 6%, 12% or 18% per month on the gross salary depending on how high your performance is ranked in the department. Achieved monthly pay-out is quarterly
Your Shift Hours: - Vary between 06:00 AM and 00:00 AM
Weekend: - Required to work one day on the weekend

Apply along with your written references + photo in professional attire & updated CV in word format.
We look forward to receive all applications; we aim to respond as promptly as possible to your application, however, due to the high level of applications we receive we are only able to contact candidates who closely match the level of skills and experience of the requirements of our clients. Thank you for your understanding.