German speaking Call Centre Agent - Pretoria Verfied

R 170 400 per annum Pretoria, Gauteng Pretoria, Gauteng more than 14 days ago 21-02-2018 9:41:39 AM
18-04-2018 9:41:39 AM
Are you fluent in German? Do you enjoy interacting with different people daily? If yes, this is the job for you! Our client based in Pretoria is looking for German speaking people to work in their call centre.
The German speaking agent in Pretoria, South Africa. This job requires you to handle all incoming in German and assist customers with any problems they might be experiencing.

Responsibilities for this German speaking Call centre agent in Pretoria, South Africa:

-Receive calls and answer customer email queries
-Use common call centre telephone and computer technology
-Enter and retrieve data
-Work and build relationship in a team consisting of local and international staff members at different locations
-Manage their own work under guidance
-Use multiple technologies such as telephony, internet services and;
-Provide a greater amount of leadership to less experienced employees
-Follow occupational health & safety policy and procedures
-Communicate in a customer contact centre
-Work in a customer contact centre environment
-Respond to inbound customer contact
-Conduct outbound customer contact
-Use an enterprise information system
-Provide excellent quality customer service
-Send and retrieve information over the internet using browsers and email
-Manage work priorities and professional development
-Use multiple information systems
-Manage customer relationships
-Assist in providing solutions to customers and staff
-Open service requests that must be referred to the country Customer relations Centre (CRC)

Requirements for the German speaking Call Centre agent in Pretoria

-SA citizen, permanent residence or qualifying for a work permit (e.g. Spousal permit) for South Africa
-Fluent (speak, write and read) in both German & English. Education and Experience
-Grade 12 or equivalent with one-year customer service experience
-Excellent verbal and written communication skills
-Computer literate at least at an intermediate level with experience using Microsoft Office products.
-Maintain a positive, professional and pro-active attitude towards customer enquiries and other stakeholders (team, client, service providers, and dealers)
-Provide clear, professional and accurate written responses to customers when requested, using standard letters where appropriate and email
-Ability to seek advice or escalate issues when necessary
-Reliability and strong work ethics