German speaking Concierge Specialist Verfied

Salary Negotiable Abroad more than 14 days ago 04-06-2019 2:11:56 PM
30-07-2019 2:11:56 PM
Are you fluent in German and looking for an exciting and challenging job opportunity? Keep reading! We are looking for a German speaking Concierge Specialist to work with one of the world’s largest car manufacturers at their offices in Cologne, Germany. Develop your skills and become part of a culture that values, trusts and empowers people!

Your key job responsibilities as the German speaking Concierge Specialist in Cologne, Germany will include:

- Provide an exceptional member experience in every interaction
- Provide insightful advice and direct support to members in need. Diagnoses of issues and provide resolution with teaching and guidance
- Partners with Legacy App owners for troubleshooting and resolution
- Research and resolve billing or payment issues. Owns the member experience from the very beginning to the end
- Making decisions on whether to escalate or how to address issues so the member is delighted and eager to continue to utilise the program
- Identify and presents out of the box ideas and changes to other Guides and Leaders that will ensure this program is second to none
- Continue to develop own product, system and process knowledge to support other CRC business lines as required

Requirements for this German speaking Concierge Specialist job in Cologne, Germany:

- Must be fluent in German
- GCSE standard or equivalent
- Practiced level experience in customer service experience ideally in a contact center environment
- Automotive experience is advantageous
- App support and live chat experience advantageous
- Excellent communication skills – both verbal and written word
- Passionate and confident over the phone or on video chat
- Comfortable with twitter, email, text, or any written form
- Knowledgeable and can demonstrate creative solutions
- Present a professional and polished yet friendly demeanor
- Speed and accuracy when typing
- Knowledgeable with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends