German Speaking Cordinator - Cape Town Verfied

R 18000 per month Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 10-11-2017 8:51:48 AM
05-01-2018 8:51:48 AM
GERMAN SPEAKING CALL COORDINATOR

REMUNERATION - R 18,000.00 Plus optional Medical Aid

An innovative technically company based in Century City is seeking GERMAN SPEAKING CALL COORDINATORS
to join their dynamic team in their technical department.
AREAS OF RESPONSIBILITY
• Monitor and daily control of customer ticket assignment queues
• Maintain internal SLA agreements in regards to ticket assignment/re-routing of tickets due to work balance
• Participation in daily conference calls to include technicians and customer
• Aware of changes within both internal and external customer applications as pertains to job function
• Ability to work effectively with technicians
• Exceptional customer service
• Adherence to assigned schedule
• Adhering to documented policies, procedures and processes
• Clear and concise documentation of all customer interaction within appropriate CRM tool.
• Able to manage time effectively, set priorities appropriately, schedule calls
• Able to maintain professional demeanour under stress
• Able to operate within customer standard operating procedure

COMPETENCIES
• German Speaking ( Fluent)
• Customer ticketing systems
• Common software applications
• Customer service aptitude
• Microsoft excel and word and excellent documentation skills
• Oral and written communication skills
• Ability to multi-task

TECHNICAL KNOWLEDGE & SKILLS
• Understanding in technical knowledge of PC’s and Desktop hardware
• Understanding of technical knowledge of current protocols, operating systems and standards (advantageous)
• At least 1 year of experience in a customer service-oriented role

DESIRED EXPERIENCE
• Candidates should possess minimum 2 of the following certifications:
• Working Years’ Experience: 1 - 2 years
• Education: High School Diploma Minimum
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).

Recruiter: Hedge Corp