Would you like to work for a leading e-commerce company based in the sunny Cape Town, South Africa? Keep reading! This company has an exciting job opportunity for a German speaking Customer Service Associate to join their team. If you want to work for a global company that offers a great working environment and amazing benefits, apply today!

Your key job responsibilities as the German speaking Customer Service Associate in Cape Town, South Africa will include:

Respond to customer queries via email
Meet or exceed quality and productivity goals assigned by management
Demonstrate clear and polite written and oral communication
Maintain a positive and professional demeanor and portrays the company in a positive light
Demonstrate appropriate sense of urgency for reviews and email response times and service levels
Follow company policies and processes in order to process customer requests appropriately
Demonstrate knowledge and use of departmental resources, policies and procedures
Use customer service tools in order to provide an accurate response and an exceptional customer experience
Escalate customer issues appropriately and correctly. Demonstrate timely, accurate and professional customer service
Exceed customer expectations by going above and beyond
All other duties as assigned
Requirements for this German speaking Customer Service Associate job in Cape Town, South Africa:

Able to read, comprehend and understand German
Proficient in English both written and verbal skills
Matric or equivalent to a NQF 4 qualification
1+ year of relevant customer service experience
Internet navigation and troubleshooting Skills
Proficiency in Microsoft Outlook and MS Office applications
If you’re fluent in German and looking for an exciting new job opportunity in Cape Town, South Africa, this job is for you! Send your CV today!