Are you a friendly, neat and outgoing person? Are you fluent in German? Our client in BPO industry is looking for people to join their team in servicing the German market. Your role will be fast paced and dynamic, working in a team environment, assisting customers with queries and providing customer solutions over the telephone and via email. Do you have a warm personality and are you always bubbling? Keep on reading!

Your key job responsibilities as the German speaking Customer Service Consultant in Cape Town South Africa will include:

- Responsible for maintaining a high level of customer service, either on the phone or via email communication.
- Maintaining a high level of accuracy with all reservations.
- Able to work under pressure, particularly through the busy summer period.
- Assisting in maintaining excellent relationships with third party booking agents.
- Successful at converting new enquiries, and meeting sales targets.
- Responsible for effective communication and organisation of daily manifests

Requirements for this German speaking Customer Service Consultant in Cape Town, South Africa :

- Proficient in English and German (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Ability to communicate clearly and effectively
- Persuasive negotiation skills
- Typing/business writing skills
- Ability to multi task admin e.g. using various different screens & systems
- International Call center experience advantageous
- UK Webchat/Webhelp yodel experience highly advantageous