German Speaking Customer Support / Compliance Administrator - Johannesburg

This role requires someone who can speak fluent German – this is not negotiable

If you are passionate about dealing with people, have an excellent command of German and English as well as a minimum of 1-year experience in the customer services field, then this job is for you.

The successful applicant will be responsible for, amongst others, the following:

RESPONSIBILITIES

• Managing large amounts of incoming calls and customer queries
• Handling chats in a timely and customer centric fashion
• Replying to emails in a professional manner
• Dealing with complaints and dissatisfied customers
• Identifying and assessing customers’ needs
• Build sustainable relationships and trust with customers through open and interactive communication
• Go the extra mile to engage customers
• Log tickets and forward to relevant departments

COMPETENCIES REQUIRED

• Fluent in both German and English (written and spoken) – NON-NEGOTIABLE
• Patience
• Confidence
• Ability to multi-task, prioritize and manage time effectively
• Show empathy and appreciation to customers
• Excellent time management skills

MINIMUM REQUIREMENTS

• Matric certificate or equivalent
• A minimum of 1-year customer service experience within a call centre environment
• Computer literacy (Experience in CRM systems is an advantage)
• Clear ITC and criminal record

SALARY: Market related

Please DO NOT apply for this position if you do not meet the minimum requirements of this position as you will not be considered for the position

Fax your CV to 0864417591
or

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