German Speaking Customer Support / Compliance Administrator - Johannesburg

This role requires someone who can speak fluent German – this is not negotiable

If you are passionate about dealing with people, have an excellent command of German and English as well as a minimum of 1-year experience in the customer services field, then this job is for you.

The successful applicant will be responsible for, amongst others, the following:


• Managing large amounts of incoming calls and customer queries
• Handling chats in a timely and customer centric fashion
• Replying to emails in a professional manner
• Dealing with complaints and dissatisfied customers
• Identifying and assessing customers’ needs
• Build sustainable relationships and trust with customers through open and interactive communication
• Go the extra mile to engage customers
• Log tickets and forward to relevant departments


• Fluent in both German and English (written and spoken) – NON-NEGOTIABLE
• Patience
• Confidence
• Ability to multi-task, prioritize and manage time effectively
• Show empathy and appreciation to customers
• Excellent time management skills


• Matric certificate or equivalent
• A minimum of 1-year customer service experience within a call centre environment
• Computer literacy (Experience in CRM systems is an advantage)
• Clear ITC and criminal record

SALARY: Market related

Please DO NOT apply for this position if you do not meet the minimum requirements of this position as you will not be considered for the position

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