Digital Specialist - Cape Town
Salary Negotiable
Cape Town, Western Cape
Cape Town,
Western Cape
more than 14 days ago
22-08-2016 3:04:45 PM
19-09-2016 3:04:45 PM
Our Client, a leading, global contact-centre with offices situated in Cape Town, has many open vacancies for German-speaking Digital Specialists to join their established team.
The role would be to provide outstanding customer and technical support to the Client's customers in regards to technical products using the telephone, emails and instant messaging chats.
Main duties will include, but are not limited to:
Providing account and application support to customers, specifically with regards to software functionality and troubleshooting of system configurations and network settings
Providing prompt, efficient and customer-oriented service to customers
Assume responsibility for developing detailed knowledge about specific product lines and features
Ensuring that internal reference pages are updated
Ensuring interactive website features are operational and surface all problematic issues for immediate correction
Actively seek solution to customer needs and identify trends to appropriate personnel, including possible solutions/ suggestions
Minimum Requirements:
Matric/ equivalent
Fluent in German (verbal and written)
Excellent troubleshooting and analytical skills with a systematic approach to problem-solving
Effective communication skills and composure under pressure
Clear and diplomatic written skills
Flexibility/ availability to provide support on a shift model
Customer service experience
Experience within a technical role would be highly advantageous
Tertiary qualification would be desirable
Benefits:
4 weeks paid training is provided
Lucrative shift allowance
Free transportation back home is provided if your shift ends anytime between 7pm - 6am
Payout of a quarterly performance bonus (up to 18% of your monthly salary)
Company contribution to your Medical Aid
Company contribution to your Provident Fund
This Client even sponsors your work permit
Salary: R16 469 per month.