One of the leading customer experience providers operating globally, is currently looking to expand their dynamic team with a German Team Leader, to join their Johannesburg offices

As the German Team Leader in Johannesburg, you will be responsible for managing and motivating a team of inbound customer service agents, in line with defined targets and in line with operational policies and procedures, this job will require you to to ultimately ensure consistent delivery of customer satisfaction.

Main job duties as the German Team Leader in Johannesburg will include:

- Understands customer service and ensures that their team members deliver customer service in a timely and professional manner
- Drives the achievement of key performance areas and SLA to ensure business outcomes are achieved
- Inspires, leads, engages, coaches, develops and motivates a team of dynamic & successful customer-facing agents to deliver the best sales & service in the client’s industry
- Conducts daily side by side coaching to ensure performance issues and concerns and managed quickly and efficiently

Requirements for this German Team Leader job in Johannesburg:

- Matric (Essential)
- Must be able to communicate fluently in German (Essential)
- Previous airline experience is highly advantageous
- 2 years contact Centre experience with a focus on Customer Service or Sales, of which 6 months must have been in a Team Leader/Supervisor role (Essential)
- Computer Literate and numeracy skills essential