Our client is looking for a dynamic, passionate and experienced German Support Agent to join our international fast growing team! If you also have solid testing experience this could well be the role for you!

The Opportunity:

An industry leading, cloud based, email service provider (ESP) with offices in 12 different countries is looking for a German speaking software support consultant in Cape Town, South Africa.
We have a vacancy for a full time experienced support consultant. The role is within the South African team, reporting to the South African support manager.

The Person:
• * Excellent German and English proficiency, both written and spoken
• * Strong HTML skills
• * Matric
• * Two+ years in software or hardware support role
• * Permanent Resident or South African Citizen

Primary Responsibilities:
• * Responding to technical support, billing, and customer service issues from our customers and trial users
• * Providing support through phone, live chat and email
• * Documenting cases and following-up on issues from inception through resolution
• * Troubleshooting customer challenges and helping them with our email marketing tools
• * Detecting and resolving problems with customers' HTML messages
• * Interfacing with multiple departments and teams
• * Field phone calls from customers looking to cancel their account and use consultative sales techniques to find a positive solution and keep them as customers.
• * Provide high-level email marketing support to customers through phone, live chat and email.
• * Build loyalty with customers who have had less than satisfactory interactions with customer support.
• * Maintain accurate records documenting retention efforts and facts pertinent to the cancellation request
• * Working with sales team to improve its efficiency, standard of service and overall success.

Requirements:
• * Must have the desire to work and grow in a fast-paced environment.
• * Strong verbal and written communication skills.
• * Email marketing/online marketing knowledge a plus.
• * Must be extremely organized, detail-orientated and able to multitask.
• * Should possess strong analytical, technical and follow-up skills.
• * Ability to work with minimum supervision.
• * Must be a team player
• * Interest and a passion for internet
• * Experience using internet
• * Basic understanding cloud based software
• * Ability to multitask
• * Excellent customer service skills
• * Great troubleshooting skills

Remuneration: Negotiable, depending on experience per month Basic salary
Benefits: Medical Aid, internet allowance, daily free lunch
Location: Cape Town, Bellville, Tygervalley
Education level: Matric
Job level: Mid
Type: Permanent