Are you fluent in German and Swiss German and looking for an exciting and challenging job opportunity? Keep reading! We are looking for a German and Swiss German speaking Concierge Specialist to work with one of the world’s largest car manufacturers at their offices in Cologne, Germany. Develop your skills and become part of a culture that values, trusts and empowers people!

Your key job responsibilities as the German and Swiss German speaking Concierge Specialist in Cologne, Germany will include:

- Provide an exceptional member experience in every interaction
- Provide insightful advice and direct support to members in need. Diagnoses of issues and provide resolution with teaching and guidance
- Partners with Legacy App owners for troubleshooting and resolution
- Research and resolve billing or payment issues. Owns the member experience from the very beginning to the end
- Making decisions on whether to escalate or how to address issues so the member is delighted and eager to continue to utilise the program
- Identify and presents out of the box ideas and changes to other Guides and Leaders that will ensure this program is second to none
- Continue to develop own product, system and process knowledge to support other CRC business lines as required

Requirements for this German and Swiss German speaking Concierge Specialist job in Cologne, Germany:

- Must be fluent in German and Swiss German
- GCSE standard or equivalent
- Practiced level experience in customer service experience ideally in a contact center environment
- Automotive experience is advantageous
- App support and live chat experience advantageous
- Excellent communication skills – both verbal and written word
- Passionate and confident over the phone or on video chat
- Comfortable with twitter, email, text, or any written form
- Knowledgeable and can demonstrate creative solutions
- Present a professional and polished yet friendly demeanor
- Speed and accuracy when typing
- Knowledgeable with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends