Our Client is a leading provider of scalable security solutions for a connected world. The company has been recognized with dozens of awards for its enterprise-grade management platform, fast and knowledgeable customer support, and market-leading growth. Provides a fun, casual, and flexible environment that emphasizes employee success. To help their employees thrive at work, they provide generous benefits packages, competitive wages, and fun family activities outside the office. Each day, their employees are empowered to share their talents to help shape a better and more secure digital future for our world. If this appeals to you, come join an outstanding business with equally exceptional growth and opportunity!

The German Technical Support Engineer is responsible for providing technical support via phone, chat, and email to customers and partners. The applicant must have the ability to troubleshoot complex product issues related to installation, upgrades and network related problems. The Technical Support Engineer will be working in a dynamic environment and must have the ability to provide a unique, outstanding customer service experience.

QUALIFICATIONS:
• Higher Education qualification (Bachelor’s/Equivalent)
• 1-3 years of experience in call-center based support role
• Proven track record of meeting goals, receiving team awards

REQUIREMENTS:
• Strong interpersonal skills
• Excellent German written and oral communication skills (fluent in English)
• Proficient knowledge of Microsoft Windows XP, 7, 8 and 10
• Understanding of Linux and Windows Server / Active Directory
• Good knowledge of networking and TCP/IP networks
• Working knowledge of programming/scripting languages
• Proficient in Microsoft Office Word, Excel, Outlook, and PowerPoint
• Understanding of PKI, SSL, HTML, DNS, S/MIME, SMTP, and networking protocols.
• Must display core values (Respect, Accountability, Passion, Integrity and Drive) in actions and work
• Positive attitude and outlook
• Customer-focused
• Analytical and problem-solving abilities
• Multi-task with strict attention to detail and accuracy
• Quickly adapt to new technology and terminology
• Ability to work individually as well as in a team environment
• Be proactive, self-directed, detailed and organized to take lead of any situation

RESPONSIBILITIES:
• Online based Customer Service support
• Manage the workload to ensure all customer issues are handled and resolved in a timely manner
• Cross-functional collaboration to disseminate information in a clear manner to all audiences
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Work closely with management to provide valuable input to improve the product's vision and to make customers successful
• Develop common question and answer documentation to be included in Client's Knowledge Base
• Demonstrate ability to accurately gather information and document customer issues through the CRM tool
• Actively support achievement of team goals, objectives and compliance within SLA
• You must also serve in a trusted role capacity as a Registration Officer which is relevant to your system access privileges
• You may be required to work on weekends and/or join an on-call roster

If you feel you are a PERFECT fit for this position, please send your updated CV to ****@*****.*** for immediate consideration.

We look forward to speaking to you then!