BROKER : GOLD *Upmarket retail store * Sandton, Johannesburg * Senior Sales

Knowledge of gold commodity: Strong Sales Record

My client in Sandton, Johannesburg is seeking a Gold Broker to sell rare coins and
medallions to high net-worth individuals, which involves high standards of client service. It also involves selling Krugerrands.

KEY PERFORMANCE AREAS
Sales
• Sells Krugerrands, rare coins and medallions from online leads, personal networks, referrals and telephone enquiries using diagnostic selling and client service skills to make minimum sales Targets.
• Sells newly launched product and secondary stock
• Attends to transactions and documentation in the sales process to ensure that it is accurate and complete.
• Co-ordinates / initiates collection / delivery / arranges SafeGold for clients as required.
• Attends to any client enquiries by solving them or directing the client appropriately.
• Makes regular contact with clients through e-mail communication, visits and telephone conversations.
• Keeps existing clients updated on new launches and product, which will be beneficial to their collections.
• Continually networks and seeks to find new clients. New Client Acquisition is a critical and important function of the Broker.
• Continually hones and updates sales and product knowledge and skills.
• Stays up to date with trends and industry pricing of gold, silver and platinum.

Client Service
• Maintains and nurtures the relationship with a client post a sale.
• Ensures that the sales process is closed i.e. that the client has received the necessary documentation and coin/medallion or that the coin/ medallion has been put into SafeGod for safekeeping.
• Keeps the client informed of delivery and / or collection details.
• Troubleshoots on behalf of the client.
• Keeps in touch with the client on special occasions e.g. Birthdays.
• Ensures that client details are captured efficiently on the CRM system.
• Ensures that the client is offered the best service utilising the Company’s CRM system and adhering to the Company’s philosophy of ‘Know your Client’.
General
• Participates in meetings and events as required by the Company, which some may occur over weekends or after normal working hours.
• Provides regular reports and feedback on pipeline, new client acquisition, target achievement progress and other relevant focus areas to the General Manager: Sales Division.

COMPETENCIES (Knowledge, Skills and Attitude)
• Degree / diploma or record of study
• Previous sales experience and good track record in the luxury goods is beneficial
• Strong sales record and or sale ability
• Strong prospecting and networking skills
• Able to sell high value product to high net-worth people
• Able to sell comfortably and effectively over the phone to high net worth individuals
• Strong client centricity
• Strong goal orientation
• Self-starter
• Assertive
• Resilient
• Good business acumen
• Able to think on his/her feet
• Strong Time Management skills
• Optimistic
• Excellent verbal and written communication skills. Must be able to speak properly and sound professional and credible
• Ability to follow up and follow through
• High social intelligence
• High ethical Intelligence
• Ability to work within prescribed Company Policies, Procedures, rules and regulations
• Ability to work within a team environment
• Online marketing knowledge

PRE-SELECTION PROCESS
• Submission of CV
• Presentation on gold and gold coins to a panel at interview, which demonstrates understanding of gold, coins and relevant markets
• Pass a Polygraph
• ITC
• Solid track record demonstrated in reference checks
ON OFFER
• Monthly CtC of R15,000 within this value medical aid and group life are a compulsory deduction.
• Commission payable after target reached of R350 00.00 rare coin sales.
• Commission only after 6 months then commission will be from Rand one.
• Bonuses for consistency of sales.