Belmond Mount Nelson Hotel is looking for a Groups and Events Coordinator to join the team.Main Duties and Responsibilties includeTo ensure that standard correspondence formats for various stages of reservations is completed and maintained.Ensure all relevant groups / event information is communicated in a timely fashion.Quote and contract all potential business through all available booking channels.To optimise sales & profitability through an effective and efficient reservations process whilst enhancing relationships with existing clients.Manage site inspections in conjunction with sales manager.To continuously seek ways to maximise revenues and profits by up-selling facilities and services.Establish rapport with guests maintaining effective customer relationships and handle guest enquiries, requests either personally or over the phone.Spend time in each function / event to ensure that the guests and organisers are well looked after and to support banqueting where needed.Liaise with suppliers (off-site) when and where needed.Preparing and ensuring all bookings are accurate and in line with SOP’s.Ensure accurate timeous invoicing and payment received.Minimum RequirementsDiploma/Degree from a reputable hotel school - preferred3-5 Years Groups/Events/Conferencing Experience - preferredPrevious junior sales and reservations experience - advantageousStrong verbal and written communication skillsAbility to work without supervisionTeam & Goal Orientated