Groups Inbound Consultant - Sandton Verfied

Salary Negotiable Sandton, Gauteng Sandton, Gauteng more than 14 days ago 21-06-2016 9:04:33 AM
19-07-2016 9:04:33 AM
Looking for a Groups Inbound Consultant

Experience and knowledge required:
• Must have at least 3 years inbound Touring groups specific experience
• Good understanding of delivering excellent service to agents/guests
• An in-depth knowledge of Tourplan or a similar booking system
• An in-depth geographical, logistical and product knowledge of South Africa, Botswana, Tanzania and Kenya required
• Additional experience in Namibia, Kenya, Uganda, Rwanda, Zimbabwe, Zambia and Mozambique advantageous
• A willingness and aptitude to learn

Duties include:
• Creative and out of the box planning and designing of Leisure Group itineraries (incentive specific experience advantageous)
• A good understanding of specific requirements for Groups itineraries including general groups policies
• Managing the reservations process including qualifying the requirements of the group to ensure can meet their budget
• Ensuring lead times for responses are met according to standard operating practices
• Handling of bookings from quote to finalising, including invoicing and travel documents
• Proactive selling of products and services ensuring the best possible itinerary for the guests
• Constant, consistent interaction and clear communication with colleagues, agents, guests and suppliers
• May from time to time be required to travel with a group or undertake site inspections with agents/guests

Shift work on a rotational basis including Saturdays and public holidays