Upmarket hotel in Franschhoek requires a guest liaison manager to perform contact between the guests and the service provided. The position is a role that requires a high level of guest contact, good communication with team members to ensure follow through on requests and arrangements and taking a host management role as require along with the other member of the management team

Qualifications / Experience
? Worked in 4 star establishment
? Experience of function enquiries’ and answering
? Experience in Duty Management
? Fluent in English and Afrikaans

Behaviours and Skills
? Great planning and organising skills with the ability to finish tasks
? Hands on approach
? Sensitive to cultural issues/ patient with team members
? Highly sociable and confident when meeting new people and able to entertain / host
? Understands the concept of under promising and over delivering
? Confident and able to react swiftly in coming up with solutions to challenges
? Anticipating guests needs and facilitating the small touches that enhance the guest experience
? Understanding of the overall hotel operation, implications and impacts of decisions made in each department
? Sense of ownership and pride for the guest experience
? Good eye for detail and the special touches required
? Flexible attitude and willing to take on tasks as necessary
? Able to interact with guests and behave appropriately
? A sense of fun and understanding of the company way of doing things

Duties

? To assist in room checks prior to guest’s arrival when needed
? To ensure that public areas are kept “guest ready” at all times and are regularly serviced and tidied
? To Assist with meeting and talking to guests every day to check for satisfaction level
? To help resolve any guest problem quickly, efficiently ensuring that the necessary team members and management are aware of the issue and your actions
? Build positive relationships with guests through effective contact and communication
? Regularly review guest feedback in conjunction with HOD’s and the GM and Deputy GM, and react as necessary
? Take prompt action to deal with complaints according to company policy
? Carry out show rounds as required and ensure that any other individuals tasked with this does so to property standard.
? Carry out host/duty management shifts to property standard and support the team as required.