Guest Liaison / Relief Night Manager - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 19-10-2014 4:02:12 PM
16-11-2014 4:02:12 PM
Kendrick Recruitment is now looking for a Guest Liaison who will also double up as the Relief Night Manager. The key points of this position are as follows:• To assist our guests efficiently and courteously in all Front Office related functions and to perform all administrative duties to the highest standards• To recommend and provide information regarding restaurants, activities, tours etc. to guests and to assist with the reservations thereof.Key responsibilities of this position are as follows:Ensure End of Day report is done if the Night Manager is off.Arranging staff transport for evenings, weekends and Public HolidaysEnsuring all reservation and information correspondence is on Opera as well as the guest list.Ensuring that information about restaurants, art exhibitions, theatre productions, day tours, tour guides, preferred car rental companies and preferred taxi companies are readily available and up to date.Building relationships with the suppliers to ensure best service for guests outside of the hotel.Recommending activities and excursions to guests and assisting with the reservations thereof.Creating itineraries for guests on request based on their preferences and specificationsAssist guest with confirming travel arrangements and flight timeEnsure End of Day is done before early staff arrives if on Night Manager shiftSend through comprehensive handover regarding any staff, guest or security information.Ensuring that the hotel is locked up after all guests have gone to their rooms.Prepare meal & wakeup call sheetsPrinting and distributing guest listMaintains the high standard of service, appearance and social skills set according to the company policyWorks in harmony with all departments and employees, is willing to assist others if and when requiredTO be considered we are looking for someone who has:• Excellent communication skills and the ability to communicate in English• Effective listening skills• Ability to plan, coordinate, execute and follow up• Ability to work alone and as part of a team• Ability to motivate yourselfTo be considered for this top establishment you need to also have the following personal traits:• Excellent knowledge about activities, theatre productions, exhibitions, restaurants etc in and around Cape Town• Mature• Sophisticated• Well travelled• Great etiquette• Excellent guest relations skills and an obsession with service• Must be able to Multi-Task• Must be flexible• Must be able to plan and organise effectively• Excellent interpersonal skills – Must be able to communicate with international guests• Fluent in spoken and written English• Excellent attention to detail• Excellent time management• Computer literate, including POS, OPERA (Essential), Word, Excel• Must be of sober habits• Neat and presentable• 4 years working experience in a 5* establishment a must as well as a hotel diploma or similar qualification. Package for this position is highly competitive and generous… for more information get in touch today!

Recruiter: HotelJobs