Guest Liaison / Relief Night Manager. Cape TownTo be discussed in an interviewThis up market & stylish hotel urgently seeks the services of a highly motivated and experienced Guest Liaison / Relief Night Managerto join their team.Purpose:•To assist our guests efficiently and courteously in all Front Office related functions and to perform all administrative duties to the highest standards•To recommend and provide information regarding restaurants, activities, tours etc. to guests and to assist with the reservations thereof.Responsibilities:Reception and Administrative duties:• Ensure End of Day report is done if the Night Manager is off.• Daily accurate completion of Guest list – This document is used by all departments for the daily running of the hotel. Email addresses to be added to the guest list as well as Opera from the guest cards.• Communicate important information through to all relevant departments and follow up on all requests• Ensure all calendar entries appear on guest list. Always remove any calendar items once cancelled.• Ensure guest card information is added to the guest list, or otherwise added to the bill• Ensure that all guest information is added to profile on OPERA• Ensure drivers are coordinated for the following dayNight Shift:• Ensuring that the hotel is locked up after all guests have gone to their rooms.• Ensure that security is performing their duties• F&B and Housekeeping knowledge in the event guests may require assistance• Receive and make calls on behalf of the hotel and ensure that all calls are dealt with promptly and that enquiries and messages are dealt with courteously and efficiently.• Ensure that all guests are greeted on arrival and departure.• To ensure that guests are checked in and orientated with the hotel and their rooms.• Ensure that all charges are correctly entered on the guest’s bill and that it is up to date at all times.• All final bills must be checked before presenting to the guest for payment• Check in and Checkout – Receive and process payments from guestsWorking Hours:
Shift work applies
Apply along with your CV in word format, references and profile photo in professional attire