Looking for a Guest Relations Manager for Botswana

Skills and experience required:
Proven supervisory skills with experience in dealing with staff
Ability to co-ordinate day to day operations
3 – 5 years tourism/hospitality experience
Matric and formal Tertiary qualifications are essential

Duties would include:
Meet and greet all guests
Understand personal guest needs through interaction
Conduct thorough orientation of new guests
Transmit guest information to other lodges and get information from other lodges before guests’ arrival
Cover all daily and weekly requirements of the Lodge Manager when on leave
Be present at all morning meetings
Ensure that all rooms are checked
When on duty in the early mornings, meet with maintenance team, and oversee all maintenance activities that day
When on morning duty, arrive 1 hour before the 1st guest, make sure set up is in order and guests are woken up on time. Guide ready etc.
Comply with all task/assistance requests from the manager and report back on tasks assigned when requested to do so
In co-ordination with other management, host guests at all meals
Prepare and update operational day sheets when required to do so
Assist with monthly planning – training, guest requirement and staffing levels
Disciplinary procedures
Counselling procedures
Oversee stock takes
Be prepared to assist in all departments/lodges as and when required