A luxurious 5 star establishment is looking to add a Guest Relations Officer to their team of vibrant employees. You will be responsible for providing guests with updated information about the hotel’s facilities and to facilitate and ensure prompt, courteous & efficient service to the satisfaction of the guest during their stay in accordance with company policies and standards.

Requirements:
• Matric or equivalent, a recognised hospitality qualification will be advantages
• Fluency in at least one additional European or Asian language
• 1 - 2 Years experience in a similar or front office position in a 5* environment
• Must be computer literate – MS Office and Fidelio. Opera would be advantageous
• Pleasant and presentable with excellent communication skills
• Excellent interpersonal skills and the ability to handle situations of conflict
• Excellent grooming and professional appearance
• Ability to work under pressure
• Ability to work shifts

Duties:
• To know all areas, services and functions of the hotel and keep up to date with information and promotions
• To greet welcome and perform roomings for all guests on arrival according to the company standards
• Conduct site inspections
• Co-ordinate group check-ins and check-outs
• Check VIP status and rooms
• Maybe required to act in duty manager’s position

Only Cape Town residents and SA Citizens may apply.