GUEST RELATIONS OFFICERHospitality is all about the individual. And we, at The Rezidor Hotel Group, take pride in our unique Yes I Can! service culture: our Company wide philosophy that ensures that every individual guest is treated with the best positive service attitude at every point of contact.The manager, the waiter, the receptionist, the porter… every Rezidor employee plays a vital role in delivering a memorable guest experience at all our hotels and resorts. Yes I Can! is both our vision and the true ethos of what Rezidor is all about. Main Responsibilities: Highly motivated individual.Main responsibility will be to maximize guest satisfaction by offering fast, efficient and correct service, according to the Yes I Can! service standards, to both customers and employees.The candidate will be expected to have a thorough understanding of the brand, of the property and of all standards.Knowledge of the day-to-day business and communication between all departments is essential.Contribute to the day-to-day running of the hotel operation by physically assisting departments and offering suggestions/ideas to constantly improve the business and services delivered to the guests.Ensuring guest satisfaction by liaising with guests to gain regular feedback and maintaining a visible presence to both the guests and employees.Organize and co-ordinate VIP settings for the rooms with Room Service.Duty Manager shifts Personal Requirements:Responsible personYes I Can! AttitudeFlexible to work different shiftsAble to co-ordinateStrong communicational skillsExcellent leadership skillsStrong hotel operational knowledgeExcellent customer care and complaints handling skillsAbility to use Opera is essentialWell groomed and presentableHave an excellent attendance record and no disciplinary action in the past year If you are interested in the above position, please submit a motivational letter and CV to [Please apply below] by no later than Friday, 24 April 2015. Please quote the position you are applying for in the subject line.