Guest Relations & Retail Manager.

Exclusive Luxury Game Lodge - Timbavati Game Reserve Limpopo.

Guest Relations & Retail Manager responsibilities include guest orientation of lodge as they arrive,

coordinating their check-ins to assigned rooms and informing them about the lodge’s facilities & activities.

The role includes Curio & Spa sales. The GRRM will also be responsible up-sell and make our guests aware of the curio and spa.

Maximizing profit and minimizing losses through stringent stock controls

Minimum five (3) years of experience at least as Front of House Executive and Diploma in Hotel Management or equivalent

Proven work experience as a Guest Relations & Retail Manager or similar role. Understanding of all hotel management best practices and relevant laws

Strong Computer knowledge a requirement

Key Functions

Ensuring and providing flawless, upscale, professional and high class guest services to our guests
Analysing customer feedback and providing strategic direction to continuously improving overall rating in your department.
Responding to guests needs and anticipating future needs
Ongoing training of FOH’s and maintaining levels of customer service.
Running of curio shop
Making spa reservations
Management of the spa and its therapists
Salary R 8 000 negotiable including accommodation and company benefits - Provident Fund & Medical Aid contribution.