JOB DESCRIPTION

Manage a team of 5 Client Concierge members as we delight our customers by providing friendly and superb support by responding immediately to their queries via phone, live-chat and/or support software.
Provide continuous on the job training and support to the team.
Prepare and facilitate weekly team meetings.
Report key information and updates to the Directors on a weekly basis.
Identify core customer service and departments areas to improve on and propose solutions.
Exceed customer expectations by resolving escalated order/delivery queries as quickly and efficiently as possible.
Screening fraudulent transactions.

KEY REQUIREMENTS

Tertiary degree or diploma.
2-3 years management experience or a proven ability to lead.
Customer/hospitality experience advantageous.
Strategic thinker and solutions driven.
Positive attitude, understanding and passionate about making people happy.
Must be organized with good time management skills.
Excellent telephone manner.
Full command of English.
Confident with computers – Word and Excel.

PLEASE SEND YOUR CV ALONG WITH A SHORT (MAXIMUM 1 PAGE) COVER LETTER EXPLAINING WHY YOU’RE SUITABLE FOR THIS JOB AND WHY YOU’D LIKE TO JOIN US.